Assistant Store Manager

Community Choice Financial Family of Brands•Loganville, GA

1d•Onsite

About The Position

The Assistant Store Manager (ASM) supports customers with financial services and gains hands-on experience helping run a store. The role develops leadership skills through account management, customer outreach, and risk management. It is a performance-driven, people-focused position with opportunities for professional development and career advancement. The ASM helps deliver customer financial services, assess and process transactions, manage accounts and recovery, support and coach Customer Service Representatives when applicable, and maintain store security, compliance, records, and appearance. The position requires regular in-person attendance and a full-time schedule of at least 40 hours per week, including weekends. The role is based at the TitleMax store in Loganville, Georgia. In-store positions are in person only.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
At least 18 years of age; 19 in Alabama.
Valid driver’s license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.
Background check required, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Ability to maintain regular in-person attendance and work weekends.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish; may be required at certain locations.

Responsibilities

Offer financial services suited to customers’ needs.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, nurture customer relationships, and promote brand recognition and loyalty.
Oversee account management and recovery processes, including collection calls, while maintaining customer service and preventing losses and charge-offs.
Maintain accurate and reliable customer information in the point-of-sale system.
Provide support, coaching, and development to Customer Service Representatives when applicable, helping ensure quality standards and safety procedures are followed.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work toward Company performance standards by using business-to-business partnerships, obtaining referrals, and participating in or hosting in-store and community events.
Maintain office security protocols and carry out proper opening and closing procedures, including management of the vault and cash drawer.
Help ensure compliance with Company policies and procedures and applicable local, state, and federal laws and regulations.
Help conduct store audits, create reports, and compile financial data to support compliance.
Monitor and maintain the store’s internal and external appearance and cleanliness, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment, handle multiple challenging tasks, and meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time schedule with regular, in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s eleven brands.
Enrollment in a key-holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Multiple medical insurance coverage choices, all including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Free access to mental health resources, life coaching, and other Employee Assistance Program resources for employees and family members.
Free access to a discount marketplace offering discounts from nationwide and local retailers.
Paid time off that grows with tenure, starting at 12 days in the first year.