Assistant Store Manager - Westfarms Mall, West Hartford, CT
About The Position
Kiokii And is a North American retail platform offering Asian beauty, skincare, cosmetics, accessories, and lifestyle products. The company is opening a new store at Westfarms Shopping Center in West Hartford, Connecticut, and is hiring an Assistant Store Manager to support daily operations, team performance, and business success. The Assistant Store Manager helps maintain adequate staffing, supervises store activities, communicates business plans and promotions, and guides associates. The role also supports customer satisfaction, recruitment and training, store opening and setup, and assumes responsibility for store operations when the Store Manager is absent.
Requirements
- Three years of retail experience, including at least one to two years in a store management position.
- Passion for the Asian beauty industry and willingness to learn continuously, share expertise, and stay current with products and trends.
- Effective communication skills and ability to build strong interpersonal relationships.
- Strong leadership and store operations capabilities.
- Problem-solving skills and ability to handle customer complaints effectively.
- Ability to work in a fast-paced, dynamic retail environment.
- Ability to balance operational efficiency with team development.
- Ability to lift up to 30 pounds.
Responsibilities
- Support management of shift schedules to maintain adequate staffing and smooth operations.
- Supervise daily store activities and staff performance to promote efficient operations and sales.
- Communicate and implement sales targets, company initiatives, promotions, and marketing strategies with associates.
- Provide instructions, answer questions, and guide associates to foster consistency and a supportive environment.
- Lead by example in delivering outstanding customer service and following best practices.
- Address customer complaints promptly and professionally to achieve positive resolutions and maintain customer satisfaction and loyalty.
- Assist with recruitment, training, and onboarding of team members.
- Serve as the primary point of contact when the Store Manager is absent and ensure tasks align with company standards.
- Support store opening and setup.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
