About The Position

The Assistant Store Manager supports the direct leader in overseeing day-to-day store activities and overall store performance. The role assists with developing and implementing operational action plans, managing team performance and schedules, identifying training and development opportunities, and maintaining appropriate stock levels. The Assistant Store Manager also helps ensure customer service, store standards, inventory controls, product quality, and compliance with company policies and procedures.

Requirements

  • Must be at least 18 years of age.
  • Ability to work independently and within a team environment.
  • Ability to provide and lead others in providing prompt and courteous customer service.
  • Ability to develop rapport, trust, and open communication that supports direct reports' growth and job performance.
  • Ability to interpret and apply company policies and procedures.
  • Ability to establish goals and guide employee performance to ensure quality and completion of work assignments.
  • Ability to evaluate and drive performance of self and others.
  • Ability to understand and apply management principles relating to budgeting, personnel costs, and expenses.
  • Ability to operate a cash register efficiently and accurately.
  • Ability to safely operate an electric or manual hand jack, floor scrubber, and cardboard baler, and perform general cleaning duties to company standards.
  • Excellent verbal and written communication skills.
  • Ability to stay organized, multitask professionally and efficiently, follow instructions, and pay attention to detail.
  • Must meet applicable state and local requirements for handling and selling alcoholic beverages.
  • At least 3 years of progressive experience in a retail environment.
  • A combination of education and experience may provide equivalent knowledge.
  • Ability to stock merchandise and place products weighing up to 45 pounds on shelving at various heights.
  • Ability to regularly sit, stand, bend, reach, push, pull, lift, carry, and walk about the store.
  • Must be able to perform duties with or without reasonable accommodation.

Nice To Haves

  • High school diploma or equivalent.
  • Prior management experience.

Responsibilities

  • Assist the direct leader with developing and implementing action plans to improve operating results.
  • Establish and communicate job responsibilities and performance expectations to direct reports.
  • Identify training and development opportunities for direct reports.
  • Communicate and model company strategy and core values to foster teamwork and employee engagement.
  • Monitor the competitive environment and inform the direct leader of adjustments needed to maintain the company's competitive position.
  • Provide product feedback and recommendations about items to carry or discontinue.
  • Participate in interviewing store personnel.
  • Communicate weekly information, team milestones, developments, and concerns.
  • Ensure store personnel follow inventory procedures, product handling guidelines, and cash control policies.
  • Resolve operational customer concerns appropriately when the direct leader is absent.
  • Identify and rectify hazards, ensure proper ergonomics, and maintain store equipment in proper working order.
  • Maintain store cleanliness and signage standards.
  • Assist with maintaining stock levels through appropriate product ordering.
  • Merchandise products neatly to maximize sales.
  • Ensure product quality and freshness and accurate product signage.
  • Assist the direct leader with store payroll and total loss budgets, inventory counts, and training new employees.
  • Supervise day-to-day team operations and escalate issues when necessary.
  • Ensure direct reports complete assigned responsibilities promptly and effectively to provide high-quality customer service.
  • Follow company policies and procedures and protect the security and confidentiality of documents and data.
  • Perform other duties as assigned.
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