Acima Assistant Store Manager
About The Position
The Assistant Store Manager reports to the Store Manager and assists with account management and sales while providing excellent customer service. The role collaborates with Acima retail partners to process credit turn-down applications and web orders and convert customers into Acima Leasing customers. Responsibilities also include reviewing lease applications, explaining and promoting Acima’s leasing benefits, and driving conversions. The position is performed at a retail partner store location. The position is paid hourly at $13.73–$15.67 per hour, with potential performance-based bonuses paid monthly. Bonus and incentive eligibility is subject to the applicable plan requirements. This is a full-time role. Store operations run Monday through Sunday, and actual working days and hours vary but include evenings and weekends.
Requirements
- Must be at least 18 years of age.
- High school diploma or GED.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and other relevant software applications.
- Organized, with time-management skills and the ability to multitask.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Consistent in-person attendance.
Nice To Haves
- Familiarity with rental or leasing industry practices.
Responsibilities
- Drive customer growth through web, partner stores, and walk-ins.
- Listen to customers, identify their needs, and fulfill them in a timely manner.
- Explain Lease-To-Own terms, payment terms, benefits, and the application process from beginning to end.
- Convert in-store and web applications to close the sales cycle.
- Work cooperatively with Acima partner stores across operational activities.
- Report and communicate store and coworker activities and performance to the Store Manager.
- Build partnerships with retail store personnel to generate referrals and educate customers about the Lease-To-Own process.
- Promptly address and resolve customer issues and complaints to maintain customer satisfaction and friendly service.
- Help cultivate a positive work environment that supports coworker retention and minimizes turnover and issues.
Benefits
- Medical, dental, and vision insurance.
- Life insurance, supplemental life insurance, and spouse/dependent life insurance.
- Short-term and long-term disability coverage.
- Flexible Spending Accounts and Health Savings Accounts.
- 401(k) Savings Plan with company match.
- Paid Time Off.
- Legal insurance and identity theft protection plan.
- Hospital indemnity, critical illness, and accident insurance.
- Limited Purpose Plan.
- Potential performance-based bonus, paid monthly.
- Weekly pay.
- Discounts from Acima partners.
- Career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
