Assistant Store Manager - Concord Steeplegate

TD Bank • Concord, NH

1d • Onsite

About The Position

The Assistant Store Manager is an experienced leader responsible for managing day-to-day service, sales, and operational objectives at a TD Store. The role leads a team in growing and deepening Customer relationships through convenient service, sales and advice, and personalized, connected experiences. The Assistant Store Manager can lead the Store with minimal direction and make day-to-day decisions on the teller line or platform.

The role provides team leadership and coaching, oversees service and advice activities, and supports achievement of individual and Store performance goals. It delivers end-to-end financial advice, develops Customer relationships, identifies opportunities and referrals, and participates in community events. It also oversees Store operations, compliance, risk management, audits, process quality, and colleague performance and development.

The position is classified as a Loan Originator and Mortgage Loan Originator under applicable federal regulations. The colleague must be eligible for employment with a covered financial institution and registration as a mortgage loan originator with NMLS. Federal law requires satisfactory criminal background and credit report checks, along with specified applicant statements or certifications.

The role is based at the Concord Steeplegate Store in Concord, New Hampshire, and lists 40 hours. TD describes a total rewards package that includes base salary and variable compensation/incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition. Training, onboarding, development conversations, an online learning platform, and mentoring programs are also described.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficient in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency in expense management.
• Must maintain active NMLS registration upon hire to engage in conversations with Customers about loan products and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act and applicable regulations.
• Satisfactory criminal background check and credit report check, and required statements or certifications regarding administrative, civil, and/or criminal findings by a government agency or authority.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary license.

Responsibilities

• Lead a team of advice and service colleagues in achieving individual and Store objectives, performance goals, and strong Customer and colleague experiences.
• Provide day-to-day team leadership and work direction to ensure effective, efficient, personalized service and advice while maintaining compliance with regulatory guidelines.
• Oversee complex or diverse sales and advice activities involving multiple steps, systems, partners, and processes.
• Coach and reinforce advice-giving behaviors through observations, coaching, oversight, and communication; support product recommendations based on Customer needs.
• Use knowledge of the local market, competitive offers, and economic trends to inform advice recommendations.
• Handle critical and high-risk issues and determine appropriate resolution steps.
• Lead and coach the advisory team on advice strategies and product and service knowledge; establish ownership and direction for daily, quarterly, and annual objectives.
• Provide Customers with end-to-end advice, financial management information, tools, and real-time insights to help them reach their goals.
• Identify advice opportunities and referrals that support business growth and objectives.
• Participate in community events and promote the TD brand while serving community needs.
• Manage lead activities, including self-generated, partner, retail-to-retail referral, and campaign leads; conduct outreach, set or host appointments, and prioritize leads.
• Create a warm, engaging Customer experience by listening, asking clarifying questions, and understanding Customer needs and goals.
• Attract, acquire, and retain Customers, deepen relationships, and support profitability through advice opportunities and referrals.
• Build strong partnerships between colleagues handling day-to-day transactions, platform bankers, and other partners to support effective referrals.
• Support Customers through challenging times and life events, and help align them with appropriate products and services.
• Maintain optimal colleague scheduling to meet Customer demand and compliance requirements.
• Resolve Customer problems, identify ways to prevent recurrence, and educate Customers.
• Provide high-quality service to internal partners, vendors, and Customers; support the Bank's Customer Service Strategy and consider the impact of decisions on TD, Customers, and stakeholders.
• Maintain inviting and professional common areas, including the lobby and frontline, in accordance with premises, marketing, and regulatory guidelines.
• Lead operational compliance across Store, teller, and platform operations; oversee the completion and quality of daily processes, transactions, and activities.
• Ensure efficient Store operations by following Bank policies and procedures and supporting successful audits.
• Perform or oversee activities such as account maintenance, wire transfers, Store opening and closing, and cash management.
• Develop and lead the Store's Operational Excellence plan; manage the vault, including monthly vault and drawer audits.
• Identify and mitigate risk, audit for compliance with policies and procedures, and support the Store's operational soundness.
• Escalate non-standard or high-risk transactions and activities as needed; ensure accurate documentation and due diligence for Customer transactions and activities.
• Support timely and accurate business processes, process improvement opportunities, and compliance with the Bank Code of Conduct.
• Lead and support a high-performing team through feedback, performance reviews, coaching, development, and performance management.
• Contribute to setting team performance objectives; track, monitor, address, and recognize performance in a timely manner.
• Ensure colleagues follow TD policies, procedures, and conduct guidelines, and share knowledge and information across teams and partners.
• Support escalation of business challenges and facilitate change through positive reinforcement of milestones and successes.
• Participate in recruitment and selection to help build a diverse, qualified workforce; promote a fair and equitable environment and act as a brand champion.

Benefits

• Base salary and variable compensation/incentive awards, potentially including cash and/or equity incentive awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development.
• Reward and recognition.
• Training and onboarding sessions.
• Regular career, development, and performance conversations with a manager.
• Access to an online learning platform and mentoring programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager