Assistant Store Manager - Concord North Main St.

TD • Concord, NH

7d • $30 - $45 • Onsite

About The Position

The Assistant Store Manager leads the day-to-day service, sales, and operational objectives of a TD Store. The role leads advice and service colleagues to grow and deepen customer relationships through convenience, sales and advice, and personalized, connected experiences. The Assistant Store Manager can lead the Store with minimal direction and makes day-to-day decisions on the teller line or platform.

The role drives customer advice, service, sales, team performance, and operational compliance. It coaches colleagues, supports customer relationship growth, manages complex issues, oversees Store processes and risk controls, and contributes to business objectives and community engagement. The position also supports hiring, colleague development, scheduling, and a diverse, high-performing team.

This position is classified as a Loan Originator and Mortgage Loan Originator under applicable federal requirements. The successful candidate must maintain active NMLS registration upon hire and meet employment and registration eligibility requirements. A criminal background check, credit report check, and required applicant statements or certifications are required.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent.
• Demonstrated ability to provide legendary customer service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency in expense management.
• Must maintain active NMLS registration upon hire to discuss loan products with customers and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act and applicable regulations.
• Satisfactory criminal background check and credit report check, and required statements or certifications regarding government agency or authority findings.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary license.

Responsibilities

• Lead advice and service colleagues in achieving individual and Store objectives, customer and colleague experience goals, and performance targets.
• Provide daily team leadership and work direction to ensure efficient delivery of personalized and complex service and advice while following compliance and regulatory guidelines.
• Oversee complex sales and advice activities involving multiple processes, systems, and partners.
• Coach and develop colleagues in advice-giving strategies, product knowledge, service behaviors, and customer relationship management.
• Promote proactive, needs-based product recommendations and deliver end-to-end financial advice and insights to customers.
• Use knowledge of the local market, competitive offers, and economic trends to support customer advice and financial empowerment.
• Handle critical or high-risk issues and determine appropriate resolutions.
• Establish work direction and role ownership and support achievement of daily, quarterly, and annual objectives.
• Identify advice and referral opportunities, manage leads and customer outreach, set or host appointments, and contribute to business growth.
• Participate in community events and promote the TD brand.
• Create a warm, engaging customer environment by listening, asking clarifying questions, understanding customer needs, and supporting customers through challenges and life events.
• Attract, acquire, and retain customers; strengthen colleague partnerships and referrals between transaction and platform teams.
• Maintain colleague schedules to meet customer demand and compliance requirements.
• Act as an escalation point for customer problem resolution, help prevent recurring issues, and educate customers.
• Maintain professional and inviting Store common areas, including lobby and frontline compliance with internal, marketing, premises, and regulatory guidelines.
• Lead operational compliance across teller and platform operations and oversee the completion and quality of daily processes and transactions.
• Support efficient Store operations by following policies and procedures and ensuring audit readiness and successful audits.
• Perform Store operational activities as needed, including account maintenance, wire transfers, opening and closing, and cash management.
• Develop and lead the Store Operational Excellence plan; manage the vault and conduct monthly vault and drawer audits.
• Identify and mitigate risk, audit adherence to policies and procedures, escalate non-standard or high-risk activity, and support operational soundness.
• Ensure accurate documentation, due diligence, and timely completion of business processes; participate in process improvement.
• Apply the Bank Code of Conduct and other applicable policies, procedures, and guidelines.
• Provide feedback and performance reviews, coach and develop colleagues, and ensure timely performance management.
• Set, monitor, and address team performance objectives; recognize performance and reinforce TD's shared commitments.
• Share knowledge and communicate issues; foster good working relationships and an environment where colleagues can escalate challenges.
• Participate in recruitment and selection, support a diverse and equitable workforce, and act as a brand champion.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Career and development conversations, an online learning platform, and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level