Assistant Store Manager

EZCORP • Englewood, CO

13d • Onsite

About The Position

EZCORP is seeking an Assistant Store Manager for an EZPawn retail location in Englewood, Colorado. The role assists in overseeing a team of 5–15 Sales Associates (Pawnbrokers), delivering outstanding customer service, and building ongoing relationships with customers. The Assistant Store Manager provides leadership, coaching, and direction to Team Members to maximize store performance and also works with customers on pawn and sales transactions. The position offers development and career paths for people interested in learning the pawn business and progressing toward a Store Manager role. Starting pay is $19.50 per hour, based on experience.

Requirements

• High school diploma or GED.
• Valid driver’s license and auto insurance.
• Ability to pass a criminal background check and drug test.
• At least 1 year of experience in management, supervisory work, and/or customer service.
• Ability to offer and describe various solutions and their benefits to customers.
• Ability to maintain a professional appearance and demeanor.
• Strong leadership, coaching, and mentoring skills; negotiation ability; and ability to understand and manage customer needs and emotions.
• Organization and attention to detail, sound judgment, time-management and prioritization skills, and excellent communication and interpersonal skills.

Nice To Haves

• Accountability for meeting targets and metrics in a performance-driven environment.
• Knowledge of commonly pawned items such as tools, jewelry, firearms, or electronics.
• Pawn experience.
• Bilingual ability.

Responsibilities

• Drive revenue and control costs to deliver budgeted operating margins.
• Complete and oversee accurate and proficient sales and loan transactions.
• Analyze reports on key business metrics and recommend or take necessary actions.
• Ensure personal and team standards for superior customer service are met.
• Assist with staffing and retention efforts.
• Assist with Team Member onboarding and training, ensuring completion according to Company Guidelines, including personal training requirements.
• Help ensure Team Member engagement and turnover are in line with Company expectations.
• Provide direction, coaching, development, and performance feedback to Team Members.
• Help Team Members understand how daily goals align with Company strategic goals.
• Conduct structured one-on-one meetings with store Team Members.
• Perform daily management responsibilities.
• Drive a personal vehicle for business needs.
• Work with customers to negotiate pawn and sales transactions.

Benefits

• Free health insurance; no-cost Team Member-only medical insurance when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages.
• Bonus potential.
• 401(k) with company match.
• Generous paid time off.
• Paid community service time.
• Team Member discount.
• Progressive career path.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED