Assistant Store Manager

Genuine Parts Company•Waltham, MA

21d•Onsite

About The Position

The Assistant Store Manager uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and support its position as the dominant parts supplier in the market. The role provides primary support to the Store Manager across store functions while retaining active customer-facing sales responsibilities. It has critical oversight of store operations, including counter sales, inventory and receiving, delivery coordination, housekeeping, and other operational tasks. The Assistant Store Manager coaches team members, monitors progress, and steps in to perform tasks when needed to maintain standards, ensure coverage, and support store continuity. This role is designed as a developmental pathway to becoming a Store Manager. It may require overtime based on business needs and keyholder responsibilities, including opening and closing the store.

Requirements

High school diploma or equivalent.
Leadership experience.
Passion for delivering customer care and building long-term relationships.
Ability to thrive in a fast-paced and complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift 60 pounds in some situations.
Entirely customer-centric, for both external and internal customers.
Automotive after-market service industry or hobby/DIY experience, or willingness to learn about the automotive field.
Background and/or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience in a parts store, auction, retail store, auto body/collision business, or management in a fast-food, restaurant, or convenience-store environment.

Nice To Haves

Technical or trade school courses or degree completion.
ASE Certifications.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance; may have direct influence and responsibility for store direct reports and the financial impact of labor planning.
Actively sell and build customer relationships across retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support administrative tasks, including scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
Monitor and act on core store metrics, including sales, inventory accuracy and turnover, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and solve problems.
Provide leadership oversight, training, and performance management to support flexible execution of store functions, including counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach the team, monitor outcomes, and assist as needed.
Support talent development by coaching team members and mentoring successors for advancement.
Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.