Assistant Store Manager - South Jersey Region

TD • Barnegat, NJ

7d • $30 - $45 • Onsite

About The Position

The Assistant Store Manager is an experienced leader responsible for the day-to-day service, sales, and operational objectives at a TD Store. The role leads a team in growing and deepening customer relationships through convenient service, advice, and personalized experiences. The position can lead the Store with minimal direction and makes day-to-day decisions on teller-line or platform work.

The Assistant Store Manager leads advice and service colleagues in meeting individual and Store objectives, performance goals, and customer and colleague experience expectations. The role provides work direction, oversees complex sales and advice activities, reinforces proactive advice through observation and coaching, and uses knowledge of financial products, local markets, and economic trends to support customers’ financial goals. The manager handles critical or high-risk issues, contributes to business growth through advice opportunities and referrals, manages customer leads and outreach, and participates in community events.

The role also oversees customer service, colleague scheduling, Store operations, compliance, risk management, audits, and operational improvements. It supports a high-performing team through coaching, feedback, performance management, recruitment, and development. The position requires active NMLS registration upon hire to discuss loan products and facilitate application intake, and eligibility to meet applicable loan-originator requirements.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent.
• Demonstrated ability to provide legendary customer service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency in expense management.
• Must maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) upon hire to discuss loan products with customers and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government-agency findings.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary license.

Responsibilities

• Lead a team of advice and service colleagues in achieving individual and Store objectives, performance goals, and strong customer and colleague experiences.
• Provide daily team leadership and work direction to ensure effective delivery of personalized and complex service and advice while complying with regulatory guidelines.
• Coach colleagues in proactive advice, product recommendations, service strategies, and product and service knowledge through observations, oversight, and communication.
• Deliver end-to-end financial advice, information, tools, and real-time insights to help customers achieve their goals and build financial confidence.
• Use knowledge of the local market, competitive offers, and economic trends to support customer advice and financial empowerment.
• Handle critical and high-risk issues, determine appropriate resolutions, and act as an escalation point for customer problems while identifying ways to prevent recurrence.
• Identify advice opportunities, referrals, and other ways to attract, acquire, and retain customers and support business growth.
• Manage leads and outreach, including self-generated, partner, retail-to-retail referral, and campaign leads; make outbound calls and relay SMS, prioritize leads, and set or host appointments.
• Participate in community events and promote the TD brand while serving community needs.
• Create a warm, engaging customer experience by listening, asking clarifying questions, understanding customer needs, and aligning customers with appropriate products and services.
• Build partnerships between colleagues handling daily transactions, platform bankers, and other partners to support effective referrals.
• Maintain optimal colleague scheduling to meet customer demand and compliance requirements.
• Maintain professional and inviting Store common areas, including the lobby and frontline, in accordance with premises, marketing, and regulatory guidelines.
• Lead and drive operational compliance across teller and platform operations; oversee completion and quality of daily processes, transactions, and activities.
• Ensure the Store operates efficiently, follows bank policies and procedures, and passes audits; develop and lead the Store Operational Excellence plan.
• Perform or oversee Store activities such as account maintenance, wire transfers, opening and closing, cash management, vault management, and monthly vault and drawer audits.
• Identify and mitigate risks, audit for compliance and operational soundness, and escalate non-standard or high-risk transactions and activities.
• Ensure business processes, customer transactions, due diligence, and documentation are timely, accurate, and consistent with customer intentions and applicable rules and regulations.
• Support process improvement opportunities and comply with the Bank Code of Conduct.
• Provide ongoing feedback, performance reviews, coaching, and development; monitor performance and address or recognize it in a timely manner.
• Contribute to team performance objectives, reinforce TD’s shared commitments, and ensure colleagues follow applicable policies, procedures, and conduct guidelines.
• Share knowledge and expertise, communicate issues promptly, support positive working relationships, and encourage escalation of business challenges.
• Participate in recruitment and selection, promote a fair and equitable environment, and support a diverse workforce.
• Act as a brand champion for the business area and the bank, internally and externally.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring, and online learning opportunities.
• Reward and recognition programs.
• Base salary and variable compensation or incentive awards, including potential cash and/or equity incentive awards through an incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager