Retail Assistant Store Manager - 0686

First Cash • Whiteville, NC

19d

About The Position

The Assistant Store Manager partners with the Store Manager to support daily store operations, develop team members, deliver exceptional customer service, and help drive profitability. The role provides hands-on leadership experience while working with a wide variety of merchandise, including jewelry, electronics, tools, and more. The Assistant Store Manager may serve as Manager on Duty and is responsible for supporting sales, store performance, inventory accuracy, asset protection, transaction compliance, and store presentation. The position pays $16.50–$20.00 per hour, plus commission and store performance bonus opportunities.

Requirements

• Must be at least 18 years old.
• High school diploma, GED, or equivalent experience.
• Strong leadership, coaching, team development, and customer service skills.
• Ability to stand, walk, lift up to 50 lbs, and perform physical tasks.
• Ability to work a flexible retail schedule, including weekends and holidays.
• Comfort working with a variety of merchandise; firearms may be present in FFL locations, with certification provided.
• Basic math and computer skills.
• Strong customer service skills and a team-oriented mindset.

Nice To Haves

• Previous leadership, key-holder, supervisory, or management experience.
• Experience using retail checkout systems.
• Bilingual applicants are encouraged to apply.

Responsibilities

• Support daily store operations and serve as Manager on Duty when needed.
• Deliver exceptional customer service and resolve customer concerns.
• Coach, train, and develop team members to meet company standards.
• Assist with recruiting, hiring, and retaining top talent.
• Help drive store sales, profitability, and performance goals.
• Maintain inventory accuracy and support asset protection initiatives.
• Open and close the store, including cash handling and operational procedures.
• Monitor loan and buying transactions to ensure compliance and accuracy.
• Maintain attractive merchandising and store presentation standards.
• Analyze performance metrics and support achievement of business objectives.
• Build product knowledge across a wide variety of merchandise categories.
• Assist customers or retrieve merchandise from exterior areas as needed.

Benefits

• Commission of 2–8% based on individual performance.
• Store performance bonus opportunities.
• Earned Wage Access available after day 2.
• Employee discounts starting day one.
• Vacation and sick/personal time based on tenure and applicable state/local requirements.
• 401(k) auto-enrollment after 6 months, subject to age requirements.
• Tuition reimbursement opportunities for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED