Assistant Store Manager

Pandora • Charlotte, NC

21d • $17 - $21 • Onsite

About The Position

The Assistant Store Manager (ASM) supports the Store Manager and contributes to the store’s success by embodying Pandora’s brand, culture, and products. The role spends time on the sales floor engaging with customers and working alongside the team to deliver exceptional customer experiences and drive sales. It also involves coaching and inspiring the sales team, building customer loyalty, supporting hiring, and maintaining merchandising and retail operational standards. Applicants must complete an assessment emailed after submitting an application.

Requirements

• At least 2 years of experience in a high-performance selling environment.
• Strong written and verbal communication skills and the ability to connect with people at all levels of the organization.
• Business acumen and analytical thinking that can deliver positive results.
• Strong time-management skills, including setting and adjusting priorities and delegating tasks.
• Knowledge of general computer software, including Microsoft Office 365 Suite, and retail point-of-sale systems.
• At least 18 years old and able to provide proof of identity and eligibility to work.
• Able to work a flexible schedule that includes nights, weekends, and holidays.
• Able to stand for extended periods and lift more than 50 pounds; punctual arrival to work is required.

Responsibilities

• Support the Store Manager in delivering store success.
• Engage with customers on the sales floor and work alongside the team to drive sales.
• Build genuine connections with customers and exceed individual and store sales goals.
• Achieve commercial targets and key performance indicators (KPIs).
• Deliver memorable shopping experiences through product knowledge and brand loyalty.
• Coach and inspire the sales team, encourage accountability, and provide real-time feedback and guidance toward KPI goals.
• Engage customers authentically and foster lasting relationships beyond transactions.
• Build a network and help recruit seasonal and core team members, including Sales Associates and Sales Leads.
• Maintain merchandising and retail operational standards.
• Perform all other duties as assigned.

Benefits

• Base compensation plus bonus.
• 401(k) plan.
• Medical, dental, and vision benefits.
• Short- and long-term disability coverage.
• Basic life and AD&D insurance.
• Anniversary gift cards and product discounts.
• Learning and development programs, continuous feedback, and LinkedIn Learning.
• Tuition reimbursement.
• Paid time off including vacation, personal, sick, birthday, and celebration days.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed