Assistant Store Manager
About The Position
The Assistant Store Manager supports the daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps ensure that facilities meet high cleanliness standards and deliver operational excellence. The Assistant Store Manager builds customer relationships through in-person and phone interactions, presents a structured sales process, and manages customer accounts. The position works across multiple stores in the district. The role involves indoor and outdoor responsibilities, from sedentary desk work to physical tasks, with varying physical demands and exposure to seasonal weather conditions.
Requirements
- At least 1 year of customer-facing work experience.
- A current, valid driver’s license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
- High school diploma or GED.
Nice To Haves
- Sales experience preferred.
- College education is a plus.
Responsibilities
- Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
- Maximize sales through unit rentals, unit insurance, and moving supplies.
- Maintain cleanliness through ongoing site maintenance, including sweeping, mopping, and grounds maintenance, covering the office, storage buildings, and surrounding areas.
- Perform daily site safety inspections, including lock checks.
- Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
- Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
- Establish and maintain professional relationships with Extra Space employees to support the company culture.
- Perform additional duties as assigned.
Benefits
- Paid time off accrued throughout the year, increasing with years of service.
- 401(k) match with Traditional and/or Roth choices.
- Affordable medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
- Wellness program with rewards toward medical premiums.
- Discounts on apparel, auto, electronics, entertainment, pets, travel, and other items.
- Daytime hours and the potential for Sundays off, depending on location.
- Growth opportunities throughout the U.S.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
