Assistant Store Manager

Ross Stores•St. Louis, MO

21d

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager, follows company policies related to customers, associates, and merchandising, and learns all phases of store operations. In the Store Manager’s absence, the Assistant Store Manager leads the entire store operation to ensure company standards and best practices are consistently met. The role supports store performance, scheduling, payroll administration, recruitment and associate development, expense control, safety, customer service, store presentation, merchandise processing, and loss prevention. The Assistant Store Manager directly supervises all non-exempt Associates.

Requirements

Two or more years of Store or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with Store Associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain a high quality of customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

Lead company best practices and maximize productivity by minimizing steps and touches while working.
Assist in analyzing store reports, evaluating controllable expenses and overall store performance, and communicating variances from company standards to the Store Manager.
Ensure Associates are scheduled to meet business objectives and comply with applicable regulations.
Schedule and ensure completion of associate cleaning tasks throughout the store, including restrooms.
Accept special assignments from leadership.
Administer payroll tasks, including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Assist with recruiting, hiring, training, and developing non-exempt Associates; ensure compliance with personnel policies and procedures; and communicate associate-relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours in line with plan and current business trends.
Promote safe behaviors, ensure Associates understand emergency procedures, uphold company safety policies, and help facilitate monthly safety meetings.
Treat customers, Associates, and other leaders respectfully and demonstrate courtesy, friendliness, and professionalism; recognize Associates through company programs.
Execute customer service and merchandise presentation programs through Associate training and supervision; coach Retail Associates in providing efficient, friendly service across store areas.
Represent the company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop store with support from maintenance personnel and Associates.
Ensure merchandise recovery, sizing, markdowns, organization, and presentation meet company standards and that merchandise is processed to the sales floor within expected timeframes.
Train Associates on loss-prevention awareness and shortage goals; safeguard confidential information, cash, credit card information, and merchandise; and comply with the Loss Prevention Awareness Program.
Maintain a strong customer-service presence on the sales floor and promote customer and Associate engagement and loss-prevention awareness.
Help lead annual inventory preparation and execution, monitor mark-out-of-stock policy administration, and ensure the Public View Monitor system is properly maintained.
Directly supervise all non-exempt Associates.