Assistant Store Manager

Ross Stores • Hillsborough Township, NJ

21d • $20 - $31

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager and follows company policies regarding customers, associates, and merchandising. The role learns all phases of store operations and, when the Store Manager is absent, leads the entire store operation to ensure company standards and best practices are consistently met.

The Assistant Store Manager supports store performance and expense control, associate scheduling and payroll administration, recruiting and development, regulatory compliance, safety, customer service, merchandising, housekeeping, and loss prevention. The position directly supervises all non-exempt associates and may accept special assignments from leadership.

Requirements

• Two or more years of Store Manager or Assistant Store Manager experience in a retail environment.
• Ability to supervise, motivate, and communicate positively with store associates at all levels.
• Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
• Ability to set priorities and exercise independent judgment.
• Ability to maintain a high quality of customer service.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to use store equipment, including PDTs, registers, and PCs, as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

• Lead company best practices and maximize productivity by minimizing steps and touches while working.
• Assist in analyzing store reports, evaluating controllable expenses and overall store performance, and communicate variances from company standards to the Store Manager.
• Ensure associates are scheduled to meet business objectives and that payroll hours align with plans and business trends.
• Ensure compliance with state, local, and federal regulations and Ross personnel policies and procedures.
• Schedule and ensure completion of associate cleaning tasks throughout the store, including restrooms.
• Administer payroll, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
• Assist with recruiting, hiring, training, and developing non-exempt associates.
• Assist with associate relations issues and communicate incidents to the Store Manager or District Manager as needed.
• Manage and continuously monitor expenditures to stay within budget.
• Promote safe behaviors, ensure associates understand emergency procedures, enforce company safety policies, and assist with monthly safety meetings.
• Treat customers, associates, and leaders respectfully; demonstrate courtesy, friendliness, and professionalism; and recognize associates through company programs.
• Execute customer service and merchandise presentation programs through associate training and supervision.
• Supervise and coach retail associates in providing efficient, friendly service at registers, the customer service desk, fitting rooms, and sales floor.
• Represent and support the company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop store.
• Maintain housekeeping standards with contracted maintenance personnel and store associates.
• Ensure recovery, sizing, markdowns, and merchandise presentation meet company standards and guidelines; teach, assign, and follow up on tasks.
• Manage merchandise processing to the sales floor within the expected company timeframe.
• Train associates on loss prevention awareness and store shortage goals; safeguard confidential information, payment information, and merchandise.
• Support store loss prevention through customer service presence, customer and associate engagement, and heightened awareness.
• Assist in leading annual inventory preparation and execution, monitor mark-out-of-stock policy, and ensure the Public View Monitor system is maintained properly.
• Directly supervise all non-exempt associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed