Assistant Store Manager

O'Reilly Auto Parts•King George, VA

21d•$13 - $18

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and operations. The role manages the store during the Store Manager’s absence or when working opposing shifts and leads store team members in serving retail and professional customers. Bilingual candidates are encouraged to apply, with Spanish highly desired. The Assistant Store Manager helps maintain customer service standards, staffing, team member goals and training, recruiting, order and return processing, merchandising, policy compliance, store security, and upkeep of the store and related equipment and vehicles. Other duties may be assigned.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom, including team member execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and ensuring training is current.
Assist with recruiting, scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure telephone calls are answered according to company policy.
Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about shipment arrivals as needed.
Use the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurate and use the correct payment methods, and returned merchandise is processed or staged correctly.
Ensure all merchandise, including core charges and warranties, is invoiced before it leaves the store.
Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
Ensure team members comply with company policies, posted schedules, management approval requirements for schedule changes, and clock-in/clock-out procedures.
Perform store opening and closing duties, including day-end procedures; verify and secure money and deposits; prepare bank deposits as needed; secure lighting, doors, building, alarms, and delivery vehicles.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.