Retail Assistant Store Manager

Splendid • New York, NY

1d

About The Position

The Assistant Store Manager is a leader on the Store Management Team who helps ensure high levels of customer engagement and sales results. The role assists the Store Manager with day-to-day store operations, including driving sales, delivering an exceptional customer experience, recruiting talent, and coaching and developing the team. In partnership with the Store Manager, the Assistant Store Manager helps enforce and implement company policies, procedures, corporate directives, and initiatives within established deadlines, while maintaining store standards. When the Store Manager is absent, the Assistant Store Manager is responsible for the store’s daily operations.

The position requires regular interaction with the public in a crowded and noisy store environment, standing throughout the work shift, and using office equipment. The role also requires weekend and night shifts, occasional travel that may involve air and overnight travel with little advance notice, and the ability to climb ladders and handle product weighing up to 50 pounds as needed.

Requirements

• At least 4 years of related professional sales experience in specialty or luxury retail.
• At least 2 years of management experience.
• Strong leadership ability.
• Excellent time-management and organizational skills, with the ability to multitask and prioritize.
• Career-driven, with a strong work ethic and high performance standards.
• High initiative and self-starter ability.
• Effective verbal and written communication skills.
• Strong problem-solving and decision-making skills.
• Ability to operate a cash register accurately and efficiently while following cash-handling procedures.
• Ability to stand for the entire work shift, climb ladders as needed, and bend, lift, open, and move products weighing up to 50 pounds as needed.
• Ability to work weekend and night shifts.
• Ability to occasionally travel, often with little advance notice, including air and overnight travel.
• Ability to operate office equipment, including computers, phones, fax machines, scanners, and copiers.

Responsibilities

• Help achieve overall store sales goals and individual sales goals.
• Assist the Store Manager with day-to-day store management and oversee daily operations when the Store Manager is absent.
• Deliver exceptional customer experiences and drive sales by styling and wardrobing customers according to their needs.
• Represent the brand and ensure team members embody the brand in interactions with customers and peers.
• Build client relationships and drive store sales and brand excitement through client outreach.
• Communicate with the Store Manager about individual goals, skill development, employee relations, and daily operations.
• Assist with training, coaching, developing, and motivating the team to maximize sales productivity.
• Apply expertise in store operations, policies, and procedures, and ensure they are followed and enforced.
• Assist with recruiting talent and retaining associates who can contribute to sales growth.
• Assist with payroll management and store scheduling within established guidelines to ensure appropriate business coverage.
• Support and execute directives from Visual Merchandising, Operations, and Marketing; communicate information to the store team and complete deliverables by deadlines.
• Ensure Loss Prevention policies and procedures are followed.
• Assist with financial and sales audits and inventories to protect the store from internal and external shortage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed