Assistant Store Manager

O'Reilly Auto Parts•Spring, TX

76d

About The Position

The Assistant Store Manager supports the Store Manager in sales, customer service, store appearance, and store operations. This role leads store team members in serving retail and professional customers and manages the store during the Store Manager’s absence or when working opposing shifts. The Assistant Store Manager also helps maintain staffing, team performance, hiring, training, order processing, merchandise handling, store security, and store facilities.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom, including team members’ execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and keeping team members current on training.
Assist with recruiting, scheduling and participating in interviews, evaluating candidates, and selecting qualified team members.
Ensure the telephone is answered according to company policy.
Ensure buy online/ship to store, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about arrivals as needed.
Use the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
Ensure customer returns and exchanges are processed efficiently and courteously, refunds are accurate and use the correct payment methods, and returned merchandise is handled or staged correctly.
Ensure merchandise, including core charges and warranties, is invoiced before it leaves the store.
Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
Ensure team members comply with company policies, including work schedules, approval of schedule changes, and accurate clock-in and clock-out practices.
Perform store opening and closing duties, including end-of-day procedures, securing money and deposits, preparing bank deposits as needed, securing the building and delivery vehicles, and operating security alarms.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.