Assistant Store Manager

O'Reilly Auto Parts•Winchester, VA

20d•$13 - $18•Onsite

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. The role manages the store during the Store Manager’s absence or when working opposing shifts and leads store team members in serving customers. Bilingual candidates are encouraged to apply.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom, including team members’ execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, particularly during peak business hours.
Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring team members, and ensuring training remains current.
Assist with recruiting, scheduling and participating in interviews, evaluating candidates, and collaborating with management to select qualified team members.
Ensure the telephone is answered according to company policy.
Ensure online orders, transfers, and distribution-center add orders are processed promptly, and contact customers about shipment arrivals as needed.
Use the electronic outside purchase order ledger to manage special orders and outside purchases according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurate, and returned merchandise is processed or staged correctly.
Ensure merchandise, including core charges and warranties, is invoiced before it leaves the store.
Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
Ensure team members follow company policies regarding work schedules, management approval of schedule changes, and clocking in and out.
Perform store opening and closing duties, including end-of-day procedures, securing money and deposits, preparing bank deposits as needed, securing the building and delivery vehicles, and operating security lighting and alarms.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.