Assistant Store Manager

Pet Supermarket•Matthews, NC

About The Position

The Assistant Store Manager partners with the Store Manager to coach the store team and deliver an excellent, consistent shopping experience for customers and their pets. The role supports communication of the company’s vision, values, and priorities; ensures the well-being of pets; and contributes to store success by maintaining operational standards and meeting or exceeding sales goals. The Assistant Store Manager follows and enforces company policies and procedures communicated by the Sunrise Store Support Office. The position supports sales and customer-experience initiatives, monitors service and selling practices, resolves customer complaints, and motivates and develops employees. It helps maintain a safe, clean store and animal-care standards, manages inventory and fish-system responsibilities, supports labor planning and operational compliance, and assists with training, hiring, performance management, and community events. The role monitors store business throughout the day and responds to business needs. The work is primarily on the selling floor, standing or moving around in a relatively temperature-stable environment. The role includes physical exertion, lifting, and possible accidental injuries involving pets, slips, trips, falls, or strains. Occasional work alone may be necessary. The employee must maintain confidentiality of business, customer, and personnel information and communicate with customers, coworkers, and management.

Requirements

At least 2 years of experience in a retail management role.
Enjoy working with and around animals.
Ability to work a flexible schedule that includes mornings, evenings, weekends, and/or holidays.
Ability to work a rotating schedule including two closing shifts per week, one full weekend (Saturday and Sunday) each period, Saturday or Sunday each week, and one full weekend off per period if coverage permits.
Valid driver’s license.
Access to a motor vehicle.
Ability to perform physical duties, including repeated lifting of up to 55 pounds during a shift.
Ability to communicate openly with customers, coworkers, and upper management.
Ability to access, input, and retrieve information from a computer system.
Ability to perform tasks that may involve typing, data entry, vision monitoring, extended sitting or standing, bending, reaching, kneeling, and stooping.
Ability to maintain confidentiality of business, customer, and personnel information.

Nice To Haves

College degree.

Responsibilities

Assist in driving sales, service, and customer-experience initiatives to achieve sales, KPI, and other store performance goals.
Monitor customer service and selling practices, direct work as needed, and resolve customer complaints.
Recognize and celebrate team efforts and accomplishments while maintaining a professional, positive attitude.
Maintain a safe and clean store environment and ensure the cleanliness, care, feeding, and well-being of livestock.
Protect tangible and intangible company assets.
Motivate, coach, develop, and performance-manage teams to deliver the expected customer experience and selling model.
Review store communications, distribute relevant information to employees, and ensure required actions are completed.
Ensure company values are upheld and accurately represented in the store.
Maintain brand standards and operational excellence.
Maintain the fish system, including inventory, ordering, and budget adherence.
Assist the Store Manager with inventory ordering within budget and in support of sales; help ensure physical inventories are accurate and shrink goals are met.
Create a team-oriented environment through customer-service role plays and in-store contests.
Support labor-hour management to meet customer needs and complete required operational compliance tasks.
Support training plans, new-hire checklists, sales techniques, and new-product launches.
Help assign day-to-day tasks and train and develop store associates.
Partner with the Store Manager to address performance concerns and course-correct employee performance in a timely manner.
Assist with hiring, staffing plans, prescreening, interviews, and reference checks as needed.
Partner with the Store Manager to plan and execute community events and develop relationships with rescue agencies.
Monitor store business throughout the day or shift and respond to business needs.