Assistant Store Manager - Northwest Marketplace, Houston, TX

Charms, Rings & More•Houston, TX

4d•Onsite

About The Position

The Assistant Store Manager supports the Store Manager in building James Avery culture, customer experience, brand awareness, and store operations. This full-time hourly management role helps create a customer- and product-focused sales culture that drives results and profitability while keeping company values at the forefront. The position is based at the Northwest Marketplace location in Houston, Texas. The Assistant Store Manager helps lead store associates, support operational and sales strategies, maintain an effective and welcoming store environment, and strengthen relationships with customers, the community, and colleagues across the organization.

Requirements

Associate’s degree in a related field and two years of retail experience, or an equivalent combination of education and experience.
Genuine passion for exceptional customer service and developing customer relationships.
Ability to delegate effectively and provide performance feedback and guidance in a positive, empowering manner.
Ability to execute consistently and reprioritize in a fast-paced, changing environment.
Strong problem-solving skills and a positive attitude under pressure.
Exceptional organizational and communication skills.
Ability to build cross-functional partnerships and work collaboratively.
Ability to multitask in a fast-paced environment.

Responsibilities

Work with the Retail Store Manager to cultivate a positive, uplifting work environment.
Assist with recruiting, hiring, training, and developing employees.
Represent the brand in the store and community and develop relationships that increase brand awareness, support, and store traffic.
Assist the Retail Store Manager with inventory management, scheduling, payroll, BOPIS, Ship by Store, and supply budgets to increase profitability.
Lead by example by following company and store processes, procedures, policies, and standards; suggest ways to improve efficiency.
Act as the store’s sales leader by maintaining a strong floor presence, building customer relationships, supporting and developing the team, and increasing revenue.
Facilitate knowledge-sharing and training as needed.
Ensure the store is clean, organized, and properly maintained for customers and team members.
Analyze sales reports and KPIs to identify business needs and partner with the Store Manager to execute in-store business and sales strategies.
Promote an inclusive, collaborative approach to problem-solving.
Model, teach, and promote GUEST principles and standards.
Ensure prompt resolution of customer concerns and an efficient register experience; remain current on payment, in-store service, return, exchange, and other operational policies.
Partner with the Store Manager to resolve human resources issues in a timely and effective manner.
Collaborate with departmental and cross-functional colleagues to build positive working relationships and trust.
Assist in developing plans to lead or participate in special events and promotions.
Demonstrate strong written and verbal communication, attention to detail, and organization.
Perform other duties as assigned.