Assistant Store Manager - Northwest Marketplace, Houston, TX

James Avery Artisan Jewelry•Houston, TX

5d•Onsite

About The Position

The Assistant Store Manager supports the Store Manager in building James Avery culture, customer experience, brand awareness, and store operations. The role helps create a customer- and product-focused sales culture that drives results and profitability while keeping company values at the forefront. This is a full-time hourly management position at the Northwest Marketplace location in Houston, Texas.

Requirements

Associate’s degree in a related field and two years of retail experience, or an equivalent combination of education and experience.
Genuine passion for exceptional customer service and developing customer relationships.
Ability to delegate effectively and deliver performance feedback and guidance in a positive, empowering manner.
Ability to execute consistently and reprioritize in a fast-paced, changing environment.
Strong problem-solving skills and a positive attitude under pressure.
Exceptional organizational and communication skills.
Ability to build cross-functional partnerships and work collaboratively.
Ability to multitask in a fast-paced environment.

Responsibilities

Work with the Retail Store Manager to cultivate a positive, uplifting work environment.
Assist the Store Manager with recruiting, hiring, training, and employee development.
Represent the brand in the store and community, developing relationships that support brand awareness and increase store traffic.
Assist the Retail Store Manager with inventory management, scheduling, payroll, BOPIS, Ship by Store, and supply budgets to increase profitability.
Follow company processes, procedures, policies, and standards; identify and suggest ways to improve efficiency.
Act as the store’s sales leader, building customer relationships, supporting and developing the team, and increasing revenue through a strong floor presence.
Facilitate knowledge-sharing and training as needed.
Ensure the store is maintained, clean, and organized for customers and team members.
Analyze sales reports and KPIs to identify business needs and execute in-store business and sales strategies in partnership with the Store Manager.
Promote an inclusive, collaborative approach to problem solving.
Model, teach, and promote GUEST principles and standards.
Ensure prompt resolution of customer concerns.
Ensure an efficient register experience and stay current on policies for payments, in-store service, returns, exchanges, and other applicable operations.
Resolve human resources issues promptly and effectively in partnership with the Store Manager.
Collaborate with departmental and cross-functional teams to build positive working relationships and organizational trust and credibility.
Assist in developing plans to lead or participate in special events and promotions.
Demonstrate strong written and verbal communication, attention to detail, and organization.
Perform other duties as assigned.