Assistant Store Manager

Ross Stores•Security, CO

21d•$19 - $25

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager, follows company policies concerning customers, associates, and merchandising, and learns all phases of store operations. When the Store Manager is absent, the Assistant Store Manager leads the entire store operation to ensure company standards and best practices are met. The role supervises non-exempt Associates and supports operating performance, staffing, payroll, associate development, expense control, safety, customer service, merchandising, and loss prevention.

Requirements

Two or more years of Store or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with Store Associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain high-quality customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use all Store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
Direct supervision of all non-exempt Associates.

Responsibilities

Lead Company Best Practices and maximize productivity by minimizing steps and touches while working.
Assist with analyzing store reports to evaluate controllable expenses and overall store performance, and communicate variances from company standards to the Store Manager.
Ensure Associates are scheduled appropriately to meet business objectives and that payroll hours align with plan and current business trends.
Ensure compliance with State, Local, and Federal regulations and Ross personnel policies and procedures.
Schedule and ensure completion of store cleaning tasks, including restroom cleaning.
Administer payroll processes, including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Assist in recruiting, hiring, training, and developing non-exempt Associates.
Communicate Associate Relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures and help manage expenses within budget.
Promote safe behaviors, ensure Associates understand emergency operating procedures, maintain compliance with safety policies, and assist with monthly safety meetings.
Treat Customers, Associates, and other leaders respectfully, and demonstrate courtesy, friendliness, and professionalism.
Recognize Associates through company programs and execute customer service and merchandise presentation programs through training and supervision.
Supervise and coach Retail Associates to provide efficient, friendly service at registers, the Customer Service desk, fitting rooms, and sales floor.
Represent and support the Company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop store.
Maintain housekeeping standards with contracted maintenance personnel and Ross Associates.
Ensure recovery, sizing, markdowns, merchandise organization, and presentation meet company standards and guidelines.
Manage merchandise processing to the sales floor within the expected company timeframe.
Train Associates on Loss Prevention awareness and store shortage goals; maintain a strong customer service presence and heightened Loss Prevention awareness.
Safeguard confidential information, cash, credit card information, and merchandise, and comply with the Loss Prevention Awareness Program.
Assist in leading annual inventory preparation and execution, monitor mark-out-of-stock policy administration, and ensure the Public View Monitor system is properly maintained.
Accept special assignments as directed by Leadership.

Benefits

Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs
Associate Discount
Identity Protection
Associate Purchase Program
Benefit Hub Discount Mall
Employee Assistance Program
Commuter Benefits
401K, subject to service requirements
Employee Stock Purchase Program
Ross Cares Fund
College Discounts
Sick Pay where legally required
Referral Bonuses
For eligible full-time Associates: Medical, Dental, and Vision Health Insurance
For eligible full-time Associates: Legal Insurance
For eligible full-time Associates: Vacation Buy
For eligible full-time Associates: Flexible Spending Account
For eligible full-time Associates: Health Savings Account
For eligible full-time Associates: Life/ADD Insurance
For eligible full-time Associates: Long-Term Disability
For eligible full-time Associates: Enhanced Maternity and Parental Leave Benefit
For eligible full-time Associates: Vacation Pay accrued at a rate of 10 days per year after eligibility commences
For eligible full-time Associates: 9 Personal and Company Holidays
Bonus based on individual and business performance for eligible Assistant Store Manager, Store Manager, and other specified Associates