Assistant Store Manager - Model T Plaza, Highland Park, MI

DTLR, Inc.•Highland Park, MI

About The Position

The Assistant Store Manager assists the Store Manager with daily retail store operations, working to support sales and profitability through merchandising, expense and inventory management, employee training and development, human resources support, and customer service. The role is responsible for the quality and performance of store staff, compliance with company policies and operational standards, and helping the store meet its budget and shrink goals. The position requires a flexible schedule that may include days, nights, weekends, and holidays, with a standard work week not exceeding 40 hours. The employee may work in multiple stores within the assigned district and must have reliable transportation and be willing to travel by car, plane, or train.

Requirements

At least one year of retail management experience.
Solid knowledge of business and excellent command of English to communicate effectively with management, associates, and customers.
Strong interpersonal skills, including poise, tact, and diplomacy when handling sensitive and confidential situations.
Ability to think strategically and plan and organize effectively.
Professionalism in all situations.
Proficient analytical ability to gather and summarize data, solve administrative problems, and prioritize work.
Results-driven critical and creative thinking skills, with project management, time management, analytical, and organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
Ability to execute directives with precision and consistency.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.
Reliable transportation and willingness to travel by car, plane, or train.

Responsibilities

Support the Store Manager in daily store operations and in achieving sales, profitability, and store goals.
Oversee the quality and performance of retail store staff.
Ensure compliance with company policies, procedures, operational requirements, safety standards, and business standards.
Model effective leadership to build commitment to store goals and training standards.
Assist with recruiting, selecting, training, and developing store personnel.
Assist the Store Manager with employee performance evaluations and provide feedback.
Assist with expense management and develop strategies to help the store perform within budget.
Monitor and identify loss or inventory inconsistencies and help the store meet company shrink goals.
Support employee training in suggested selling and merchandising techniques.
Uphold customer service standards by providing a friendly environment and outstanding service.
Assist with accurate, regular merchandise inventory counts.
Perform other duties as assigned.