Assistant Store Manager - Southwind Plaza, Lansing, MI

DTLR, Inc.•Lansing, MI

About The Position

The Assistant Store Manager supports the Store Manager in daily retail store operations, helping ensure maximum sales and profitability through merchandising execution, expense and inventory management, team training and development, human resources management, and outstanding customer service. The role is responsible for store staff performance, policy compliance, operational standards, and supporting the store’s sales and shrink goals. The position has a standard work week not to exceed 40 hours and requires a flexible schedule that may include days, nights, weekends, and holidays. The employee may work in multiple stores within the assigned district and must be able to travel. Physical duties include standing for extended periods and lifting, carrying, pushing, or pulling up to 50 pounds.

Requirements

At least one year of retail management experience.
Solid business knowledge and excellent command of English to communicate effectively with management, associates, and customers.
Strong interpersonal skills, including poise, tact, diplomacy, and the ability to handle sensitive and confidential situations.
Ability to think strategically and plan and organize effectively.
Professionalism in all situations.
Analytical ability to gather and summarize data for reports, resolve administrative problems, and prioritize work.
Results-driven, critical and creative thinking, project management, time management, analytical, and organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
Ability to execute directives precisely and consistently.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.
Reliable transportation.
Willingness to travel by car, plane, or train.

Responsibilities

Maintain the overall quality and performance of retail store staff.
Ensure compliance with company policies and procedures.
Model effective leadership to gain commitment to store goals and training standards.
Assist with recruitment, selection, training, and development of store personnel.
Assist the Store Manager with annual performance evaluations and provide feedback.
Assist with expense management and develop strategies to keep store performance in line with budget.
Help monitor and identify issues related to loss or inventory inconsistencies so the store meets or exceeds company shrink goals.
Monitor and control operational compliance, safety, and business standards.
Support training employees in suggested selling and merchandising techniques.
Ensure customer service standards are upheld and provide customers with a friendly environment and outstanding service.
Assist with accurate and regular merchandise inventory counts.
Perform other duties as assigned.