Assistant Store Manager - Lincoln Center, Oak Park, MI

DTLR, Inc.•Oak Park, MI

3d•Onsite

About The Position

The Assistant Store Manager assists the Store Manager in overseeing the daily operations of a retail store to support sales and profitability. The role includes merchandising execution, expense and inventory management, team training and development, human resources support, and delivery of outstanding customer service. The Assistant Store Manager is responsible for the quality and performance of store staff, supports compliance with company policies and operational standards, and helps the store meet budget and shrink goals. The standard work week is not to exceed 40 hours. A flexible schedule is required, including days, nights, weekends, and holidays. The role may involve working in multiple stores within the assigned district, extended hours during critical project phases, and travel by car, plane, or train. The position requires standing for extended periods and lifting, carrying, pushing, or pulling up to 50 pounds.

Requirements

At least one year of retail management experience.
Solid knowledge of business and excellent command of English to communicate effectively with management, associates, and customers.
Strong interpersonal skills to handle sensitive and confidential situations with poise, tact, and diplomacy.
Ability to think strategically and plan and organize effectively.
Professionalism in all situations.
Proficient analytical ability to gather and summarize data for reports, solve administrative problems, and prioritize work.
Results-driven critical and creative thinking skills, along with project management, time management, analytical, and organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, and prioritize effectively in response to changing demands from multiple sources.
Ability to execute directives precisely and consistently.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment with flexibility.
Reliable transportation.
Willingness to travel by car, plane, or train.

Responsibilities

Support the Store Manager with daily store operations and help drive sales and profitability through merchandising, expense and inventory management, staff development, and customer service.
Be responsible for the overall quality and performance of retail store staff.
Ensure compliance with company policies and procedures.
Model effective leadership to build commitment to store goals and training standards.
Assist with recruiting, selecting, training, and developing store personnel.
Assist the Store Manager and provide feedback on annual performance evaluations for store employees.
Assist with expense management and develop strategies to help stores perform within budget.
Help monitor and identify loss or inventory inconsistencies and support shrink results at or below company plan.
Monitor and control operational compliance, safety, and business standards.
Support training employees in suggested selling and merchandising techniques.
Uphold company customer service standards and provide customers with a friendly environment and outstanding service.
Assist with completing accurate and regular merchandise inventory counts.
Perform other duties as assigned.