Assistant Store Manager

O'Reilly Auto Parts • Chicago, IL

21d • $17 - $23

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. The role manages the store during the Store Manager’s absence or when working opposing shifts and leads team members in serving customers. Bilingual candidates are encouraged to apply, with Spanish highly desired.

Requirements

• Sales Specialist Training.
• Assistant Manager Certification.
• RSS Certification.

Nice To Haves

• Certified Parts Professional Certification.
• ASE Certification.
• Fluency in multiple languages; Spanish is highly desired.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service on the retail showroom, including team members’ execution of customer service programs.
• Work with the Store Manager to ensure adequate staffing at the retail sales counter, especially during peak business hours.
• Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and ensuring training remains current.
• Assist with recruiting, scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
• Ensure the telephone is answered according to company policy.
• Ensure online orders, transfers, and distribution-center add orders are processed promptly, and contact customers about shipment arrivals as needed.
• Use the electronic outside purchase order ledger to manage special orders and outside purchases according to procedure.
• Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurate, and returned merchandise is properly processed or staged.
• Ensure merchandise, core charges, and warranties are invoiced before products leave the store.
• Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed.
• Ensure team members comply with company policies for work schedules, management approval of schedule changes, and clocking in and out.
• Perform store opening and closing duties, including end-of-day procedures, securing money and deposits, preparing bank deposits as needed, securing the building and delivery vehicles, and operating security alarms.
• Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
• Perform other duties as assigned.

Benefits

• Competitive wages and paid time off.
• Stock Purchase Plan and 401k with employer contributions starting day one.
• Medical, dental, and vision insurance, with an optional Flexible Spending Account (FSA).
• Team Member Health/Wellbeing Programs.
• Tuition Educational Assistance Programs.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed