Assistant Store Manager

Goodwill of Central and Northern Arizona

7d•Onsite

About The Position

Leads daily sales-floor operations at a Goodwill of Central and Northern Arizona (GCNA) retail store and assists with production-room leadership as appropriate. The role supports Goodwill’s mission of ending unemployment and is responsible for people leadership, store operations, customer service, financial management, inventory control, donation processing, and Team Member training and development. The position develops and executes retail operating plans, monitors product levels and budgets, ensures an excellent customer experience and a clean store, and represents Goodwill in the community. It acts as a key holder, closing shift manager, and backup to the Store Manager. The role may require travel to other GCNA locations, attendance at training and development classes, and transfers between stores based on business needs. Starting pay is $47,000 annually, with eligibility for a monthly performance bonus of up to $1,000 based on performance goals.

Requirements

One year of work experience in retail management.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Ability to pass a background check and drug screen where applicable for the position.
Ability to speak and read English proficiently.

Nice To Haves

High school diploma or equivalent is preferred.

Responsibilities

Develop and execute retail operations plans to meet daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Monitor product levels, including floor work, as-is, recycling, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent customer service to donors and customers, and de-escalate customer situations toward appropriate solutions.
Ensure the store is clean, well-kept, and appropriately reflects the Goodwill brand.
Partner with community businesses and organizations to promote Goodwill’s mission and serve as a Goodwill ambassador.
Lead day-to-day sales-floor operations and ensure Retail Store Associates and the Customer Service Manager are trained and fulfill their responsibilities.
Serve as a store key holder and closing shift manager, and provide backup to the Store Manager.
Process complex sales transactions, including customer returns.
Ensure Team Members follow company standards and procedures.
Travel to other GCNA locations to assist stores and attend training and development classes; transfer between stores as business needs require.
Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to advance business goals and ensure compliance with policies, procedures, and regulations.
Build a high-performing team and manage Team Member performance, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and development.
Support company culture change efforts and change management processes.
Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.