Assistant Store Manager

O'Reilly Auto Parts • Bismarck, ND

13d

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. The role manages the store when the Store Manager is absent or working an opposing shift and leads store team members in serving customers. Bilingual candidates are encouraged to apply, with Spanish highly desired.

Requirements

• Sales Specialist Training.
• Assistant Manager Certification.
• RSS Certification.

Nice To Haves

• Certified Parts Professional Certification.
• ASE Certification.
• Fluency in multiple languages; Spanish is highly desired.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service on the retail showroom floor, including execution of customer service programs.
• Work with the Store Manager to ensure adequate staffing at the retail sales counter, particularly during peak business hours.
• Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and ensuring training is current.
• Support hiring by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
• Ensure the telephone is answered according to company policy.
• Ensure online orders, transfers, and distribution-center add orders are processed promptly and customers are contacted about shipment arrivals as needed.
• Use the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
• Ensure customer returns and exchanges are processed efficiently and courteously, refunds are accurate, and returned merchandise is processed or staged correctly.
• Ensure merchandise, including core charges and warranties, is invoiced before leaving the store.
• Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed.
• Ensure team members comply with company policies, including work schedules, management approval for schedule changes, and accurate clocking in and out.
• Perform store opening and closing duties, including end-of-day procedures, securing money and deposits, preparing bank deposits as needed, checking security lighting, locking and securing the building, operating security alarms, and securing delivery vehicles.
• Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
• Perform other duties as assigned.

Benefits

• Competitive wages and paid time off.
• Stock Purchase Plan and 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance, with an optional flexible spending account.
• Team member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed