Assistant Store Manager

O'Reilly Auto Parts•San Marcos, TX

19d

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. This role manages the store when the Store Manager is absent or working an opposing shift and leads store team members in serving customers. Bilingual candidates are encouraged to apply.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom floor, including team execution of customer service programs.
Coordinate with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager with setting team member goals, giving feedback, coaching and mentoring, and ensuring training is current.
Support hiring by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure the telephone is answered according to company policy.
Ensure online orders, transfers, and distribution-center add orders are processed promptly, and contact customers about shipment arrivals as needed.
Use the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurate and use the correct payment methods, and returned merchandise is processed or staged correctly.
Ensure merchandise, core charges, and warranties are invoiced before products leave the store.
Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members comply with company policies, posted schedules, management approval requirements for schedule changes, and time-clock procedures.
Perform store opening and closing duties, including end-of-day procedures; securing money and deposits; preparing bank deposits as needed; activating night security lights; locking doors and securing the building; arming or disarming alarms; and checking, securing, and locking delivery vehicles in a designated secure area.
Assist the Store Manager with maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.