Assistant Store Manager

Weavers Way Co-op•Philadelphia, PA

18d

About The Position

Weavers Way Co-op is seeking an energetic, community-oriented, and experienced Assistant Store Manager to join its Germantown team. This full-time, exempt position typically works 40–45 hours per week and requires a flexible schedule, including evenings, weekends, and occasional holidays as needed. The Assistant Store Manager helps lead a community-owned grocery store, supports front-end operations and staff, and partners with the Store Manager to deliver excellent customer service and contribute to store performance and the co-op’s strategic direction. Weavers Way is a not-for-profit, member-owned co-op guided by a People-Planet-Profit philosophy. Its mission includes keeping dollars in the local community, supporting local food vendors, and strengthening and enriching people and the planet.

Requirements

Demonstrated commitment to the mission, values, and goals of Weavers Way Co-op.
Must be, or be willing to become upon hire, a member in good standing of Weavers Way Co-op.
Proven leadership experience, including hiring, training, coaching, scheduling, and performance management of staff.
Ability to work independently, exercise sound judgment, and make effective decisions when needed.
Ability to work effectively both independently and as part of a collaborative team.
Experience handling cash and operating point-of-sale (POS) systems.
Excellent verbal and interpersonal communication skills.
Strong attention to detail and organizational skills.
Demonstrated ability to prioritize tasks, multitask, and adapt in a fast-paced environment.
Ability to consistently lift and carry items weighing up to 10 pounds.
Ability to remain standing for extended periods, up to 8 hours per shift.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays as needed.

Nice To Haves

Previous experience in grocery, retail, customer service, or a related environment is preferred.

Responsibilities

Manage Front End Leads and ensure a positive checkout experience.
Serve as Front End Lead as needed.
Ensure lead coverage and take ownership of one to two lead shifts.
Ensure adequate front-end coverage and support store scheduling.
Develop and update front-end procedures, train staff, and maintain schedules based on store needs.
Keep cashiers informed of store and membership policy updates.
Operate registers accurately and follow all cash-handling procedures.
Provide register overrides and cashier support during peak periods.
Ensure timely, accurate deposits, reconciliations, and cash paperwork.
Partner with the Store Manager to uphold exceptional customer service standards.
Model excellent service and foster a positive customer experience.
Resolve escalated customer concerns promptly and professionally.
Coach staff to deliver consistently high-quality service.
Coach, train, evaluate, and support staff performance in accordance with personnel policies.
Conduct quarterly succession planning with the Store Manager.
Attend and support regular departmental meetings.
Monitor sales-floor conditions and coordinate prompt resolution of stock and operational issues.
Oversee promotional displays, merchandising transitions, and signage.
Maintain clean, orderly, and compliant work areas and aisles.
Support facility standards and upkeep.
Implement and uphold co-op policies and procedures.
Follow all Weavers Way policies and procedures.
Partner with the Store Manager on profit-and-loss performance and sales opportunities.
Contribute to leadership meetings and the co-op’s strategic direction.
Perform other duties as assigned by the store manager.