Assistant Store Manager

CNG Holdings, Inc.•Salt Lake City, UT

13d

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, brands within CNG Holdings, Inc. The role supports the company’s mission and values while ensuring outstanding customer service and regulatory compliance. The Assistant Store Manager serves and educates customers about available financial products and services, handles customer inquiries and transactions, performs cash-handling activities, and follows company policies and applicable regulations. The position may require travel among stores in an assigned district, occasional travel to neighboring districts, and overnight travel. The role also requires working assigned shifts as scheduled.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, verbal communication, and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Must have reliable personal transportation that complies with company policy; public transportation and transportation from family or friends may not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s values of accountability, inclusion, transparency, and focus.
Must be able to travel to all stores in the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may be required.
Must be able to work assigned shifts as scheduled.
Must be able to lift up to 50 pounds, with or without reasonable accommodations.
1+ year of experience in sales, customer service, and/or cash handling is preferred.

Nice To Haves

At least one year of experience in sales, customer service, and/or cash handling.

Responsibilities

Serve and educate customers by presenting product and service options suited to their needs.
Escalate customer issues to the store manager, District Director of Operations, or corporate office when they cannot be resolved directly.
Answer telephone inquiries about general questions, customer applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, company procedures, and district or region volume expectations.
Respond professionally and accurately, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; count deposits; move cash from the secure safe to the cash drawer; and perform other cash-handling tasks. May make bank deposits or pickups.
Balance individual batch receipts with store sales reports at the end of the day and help resolve over/short discrepancies.
Perform customer verifications to validate presented information.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend transactions.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree acknowledgments on time.
Travel to stores within the assigned district using a personal vehicle; travel to neighboring districts or overnight may be required.
Work assigned shifts as scheduled.
Perform other duties as assigned.