Assistant Store Manager

Holy Grounds•Paola, KS

About The Position

The Assistant Store Manager supports the Store Manager with daily store operations and may manage the store when the Store Manager is absent. The role provides leadership through example, maintains professional boundaries while building relationships with employees, and helps ensure the team meets company expectations and upholds core values. Assistant Store Managers work a variety of morning and evening shifts, weekdays and weekends, and are on call for store emergencies. Shifts are generally opposite those of the Store Manager. The role includes training and developing new and experienced baristas, leading rushes, motivating employees, delegating work, and holding employees accountable—including through difficult conversations, verbal warnings, and written warnings. It also involves ensuring employees deliver “The Amazings,” resolving customer and employee complaints, managing shift coverage, and handling cash logs and overages or shortages. Additional duties may include bank deposits, inventory, ordering, interviews, scheduling, and updating store documents. The Assistant Store Manager also completes tasks delegated by the Store Manager. Scooter’s Coffee describes its business as focused on sustainably sourced ingredients and its core values of integrity, love, humility, and courage. The position is with a Scooter’s Coffee franchisee, which is the sole employer and independently determines employment terms, wages, and benefits.

Requirements

Ability to motivate employees and hold them accountable to job expectations.
Ability to train and develop baristas.
Ability to delegate work and identify what needs to be completed during a shift.
Ability to hold difficult conversations and issue verbal or written warnings.
Ability to lead a morning rush and maintain service expectations.
Ability to manage store operations in the Store Manager’s absence.
Availability for a variety of morning and evening shifts, weekdays and weekends.
Availability to be on call for store emergencies.

Responsibilities

Assist the Store Manager with daily store operations, including cleaning and stocking checklists.
Train new hires and develop new and experienced baristas.
Motivate employees and hold them accountable to job expectations, company policies, and core values.
Identify work needed during shifts and delegate tasks to the team.
Lead morning rushes and ensure baristas deliver “The Amazings.”
Manage the store when the Store Manager is absent.
Manage cash logs, overages, and shortages.
Resolve customer and employee complaints.
Handle shift coverage, scheduling conflicts, and emergency schedule changes.
Remain on call for emergency shift coverage and store-related phone calls.
Take disciplinary action, including difficult conversations, verbal warnings, and written warnings.
Support store culture and ensure the team upholds core values.
Complete tasks delegated by the Store Manager.
May make bank deposits, conduct weekly or quarterly inventory, and order Harvest, RedBull, and dairy products.
May conduct interviews, prepare schedules, and update store documents such as the COGS document and Cash Verification.