Assistant Store Manager

O'Reilly Auto Parts•Lenexa, KS

21d

About The Position

The Assistant Store Manager supports the Store Manager in sales, customer service, store appearance, and store operations. This position manages the store during the Store Manager’s absence or when working opposing shifts and leads store team members in serving customers. Bilingual candidates are encouraged to apply, with Spanish highly desired. The role includes supervising customer service on the retail showroom, supporting staffing and team-member development, assisting with recruiting and interviews, and ensuring that store transactions, orders, merchandise handling, communications, and merchandising tasks are completed according to company procedures. The Assistant Store Manager also performs opening and closing duties, secures cash and deposits and the building, and helps maintain store facilities, equipment, and delivery vehicles. O’Reilly Auto Parts describes opportunities for career growth and a promote-from-within philosophy. The position offers a total compensation package that includes competitive wages, paid time off, retirement and stock-purchase programs, insurance, wellbeing programs, and tuition assistance.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise showroom customer-service levels and team-member execution of customer-service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager with setting team-member goals, providing feedback, coaching and mentoring team members, and keeping them current on training.
Assist with recruiting, scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure telephone calls are answered according to company policy.
Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about shipment arrivals as needed.
Use the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
Ensure retail returns and exchanges are handled efficiently and courteously, refunds are accurately issued using the correct payment methods, and returned merchandise is appropriately processed or staged.
Ensure all merchandise, including core charges and warranties, is invoiced before leaving the store.
Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members comply with company policies, including posted schedules, management approval of schedule changes or deviations, and proper clocking in and out.
Perform store opening and closing duties, including day-end procedures; verifying and securing money and deposits; preparing bank deposits as needed; ensuring security lights are on; locking doors and securing the building; arming or disarming alarms; and securing delivery vehicles in designated areas.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.