Assistant Store Manager

Genuine Parts Company•San Jose, CA

21d

About The Position

The Assistant Store Manager uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and support its goal of being the dominant parts supplier in the market. The role is a primary support to the Store Manager across store functions while retaining active, customer-facing sales responsibilities. It provides oversight of store operations—including counter sales, inventory and receiving, delivery coordination, housekeeping, and other tasks—by coaching team members, monitoring progress, and stepping in as needed to maintain standards, coverage, and continuity. The position is designed as a developmental pathway to becoming a Store Manager. The role may require overtime based on business needs and includes keyholder responsibilities for opening and closing the store. Performance is assessed through customer satisfaction and issue resolution, sales and operational effectiveness, product knowledge and technical advising, people metrics, and store metrics such as sales, P&L, and operating expenses. The position is in a retail and warehouse environment with frequent customer interaction. It involves extended periods of standing and walking, lifting and moving parts and equipment up to approximately 60 pounds, frequent bending, stooping, and reaching, including use of ladders or stools, and use of hand trucks, dollies, and hydraulic lifts. Visual accuracy is needed to identify part numbers and sequences. The work is fast-paced and requires multitasking and attention to detail. Starting hourly rate is $16.90; rates for other positions are determined by individual skills, experience, and qualifications.

Requirements

High school diploma or equivalent.
Experience in the automotive aftermarket service industry or automotive hobby/DIY field, or willingness to learn about automotive products.
Leadership experience.
Customer-care orientation and ability to build long-term relationships.
Ability to thrive in a fast-paced, complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift 60 pounds in some situations.
Customer-centric approach toward both external and internal customers.

Nice To Haves

Technical or trade school coursework or degree completion.
Background or passion in the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience in parts stores, auctions, retail stores, auto body/collision shops, or management in fast food, restaurants, or convenience stores.
ASE Certifications.
NAPA Know How.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance.
May have direct influence and responsibility for store direct reports and the financial impact of labor planning.
Sell actively and build customer relationships across retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer service standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
Monitor core store metrics—including sales, inventory accuracy and turn, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention—and identify trends and solutions.
Provide leadership oversight, training, and performance management across store functions, including counter sales, order pulling, receiving, stocking, and delivery coordination.
Set expectations, coach team members, monitor outcomes, and step in when needed to ensure operational continuity and standards.
Support talent development through coaching and mentoring successors for advancement.
Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.