Retail Assistant Store Manager - 0106

First Cash • Beltsville, MD

10d

About The Position

King Pawn is seeking an experienced Assistant Store Manager to partner with the Store Manager in supporting daily store operations, developing team members, delivering exceptional customer service, and driving profitability. The role provides hands-on leadership experience and involves working with a wide variety of merchandise, including jewelry, electronics, and tools. At FFL locations, merchandise may include firearms; certification is provided.

The Assistant Store Manager may serve as Manager on Duty, open and close the store, and help ensure accurate, compliant loan and buying transactions. The role also supports sales and performance goals, inventory accuracy, asset protection, merchandising, and store presentation. Compensation is $18.00–$21.00 per hour, plus commission and store performance bonus opportunities. Associates can earn 2–8% commission based on individual performance; full details are provided during the interview process.

Requirements

• Must be at least 18 years old.
• High school diploma, GED, or equivalent experience.
• Strong leadership, coaching, team development, and customer service skills.
• Ability to stand, walk, lift up to 50 lbs, and perform physical tasks.
• Flexible retail schedule, including weekends and holidays.
• Comfortable working with a variety of merchandise; firearms may be involved at FFL locations, with certification provided.
• Strong customer service skills and a team-oriented mindset.
• Basic math and computer skills.

Nice To Haves

• Previous leadership, key-holder, supervisory, or management experience is preferred.
• Experience using retail checkout systems is a plus.
• Bilingual applicants are encouraged to apply.

Responsibilities

• Support daily store operations and serve as Manager on Duty when needed.
• Deliver exceptional customer service and resolve customer concerns.
• Coach, train, and develop team members to meet company standards.
• Assist with recruiting, hiring, and retaining top talent.
• Help drive store sales, profitability, and performance goals.
• Maintain inventory accuracy and support asset protection initiatives.
• Open and close the store, including cash handling and operational procedures.
• Monitor loan and buying transactions to ensure compliance and accuracy.
• Maintain attractive merchandising and store presentation standards.
• Analyze performance metrics and support achievement of business objectives.
• Build product knowledge across a wide variety of merchandise categories.
• Assist customers or retrieve merchandise from exterior areas as needed.

Benefits

• Commission up to 8%.
• Store performance bonus opportunities.
• Earned Wage Access available after day 2.
• Employee discounts starting day one.
• Vacation and sick/personal time based on tenure and applicable state/local requirements.
• 401(k) auto-enrollment after 6 months; age requirements apply.
• Tuition reimbursement opportunities for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED