About The Position

The Assistant Store Manager supports store leadership in supervising day-to-day activities and ensuring overall store performance. The role includes managing schedules, developing operational action plans, identifying team training opportunities, and helping develop employees. The position is full-time and averages 38 hours per week. Starting pay is $26.50 per hour, increasing to $27.50 per hour in Year 2. The Assistant Store Manager helps implement company strategy and operating plans, supervises team operations, supports customer service, and contributes to inventory, payroll, loss prevention, merchandising, and store cleanliness. The role also involves maintaining a safe and orderly store, ensuring employees follow company policies and procedures, and escalating issues when needed. Duties may be performed with or without reasonable accommodation.

Requirements

  • Must be at least 18 years of age.
  • Ability to work independently and within a team environment.
  • Ability to provide and lead others in providing prompt and courteous customer service.
  • Ability to develop rapport, trust, and open communication that supports direct reports’ growth and job performance.
  • Ability to interpret and apply company policies and procedures.
  • Ability to establish goals and guide employee performance to ensure quality and completion of assignments.
  • Ability to evaluate and drive one’s own performance and the performance of others.
  • Ability to understand and apply management principles concerning budgeting, personnel costs, and expenses.
  • Ability to operate a cash register efficiently and accurately.
  • Ability to safely and properly operate an electric/manual hand jack, floor scrubber, and cardboard baler, and perform general cleaning duties to company standards.
  • Excellent verbal and written communication skills.
  • Ability to stay organized, multitask professionally and efficiently, follow instructions, and pay attention to detail.
  • Must meet applicable state and local requirements for handling and selling alcoholic beverages.
  • At least 3 years of progressive experience in a retail environment.
  • A combination of education and experience that provides equivalent knowledge is accepted.

Nice To Haves

  • High school diploma or equivalent preferred.
  • Prior management experience preferred.

Responsibilities

  • Assist the direct leader with developing and implementing action plans to improve operating results.
  • Establish and communicate job responsibilities and performance expectations to direct reports.
  • Identify training and development opportunities for direct reports.
  • Communicate and model company strategy and core values to foster teamwork and employee membership.
  • Monitor the community’s competitive environment and inform the direct leader of necessary adjustments.
  • Provide product feedback and recommend items to add or discontinue.
  • Participate in interviewing store personnel.
  • Communicate weekly information, team milestones, developments, and concerns.
  • Ensure personnel follow inventory procedures, product handling guidelines, and cash control policies to minimize losses.
  • Resolve operational customer concerns appropriately when the direct leader is absent.
  • Identify and rectify hazards, ensure proper ergonomics, and maintain store equipment in working order.
  • Maintain store cleanliness standards and proper signage.
  • Assist the direct leader in maintaining stock levels through appropriate product ordering.
  • Merchandise products neatly to maximize sales.
  • Ensure product quality and freshness and accurate product signage.
  • Assist with store payroll and total loss budgets, inventory counts, and training new employees.
  • Supervise day-to-day team operations and escalate issues to appropriate support or leadership when necessary.
  • Ensure direct reports complete assigned responsibilities effectively and on time to provide a high level of customer service.
  • Comply with company policies and procedures and protect the security and confidentiality of documents and data.
  • Perform other duties as assigned.
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