Acima Assistant Store Manager
About The Position
The Assistant Store Manager reports to the Store Manager and assists with account management and sales while delivering excellent customer service. The role works with Acima retail partners to process credit-turn-down applications and web orders and convert them into Acima Leasing customers. Responsibilities also include reviewing lease applications, explaining and promoting Acima's leasing benefits, and driving conversions. The position is performed at a retail partner store location. The position is paid hourly at $15.90–$18.14 per hour, with potential monthly performance-based bonuses. Actual workdays and hours vary across the Monday-through-Sunday operating schedule and include evenings and weekends. The role is full-time and requires consistent in-person attendance.
Requirements
- Must be at least 18 years of age.
- High school diploma or GED.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and other relevant software applications.
- Strong organizational and time-management skills, including the ability to multitask.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Consistent in-person attendance.
Nice To Haves
- Familiarity with rental or leasing industry practices.
Responsibilities
- Drive customer growth through web, partner stores, walk-ins, and other appropriate channels.
- Listen to customers, identify their needs, and fulfill them in a timely manner.
- Educate customers about Lease-To-Own terms, payment terms, benefits, and the application process.
- Convert in-store and web applications and orders to close the sales cycle.
- Work cooperatively with Acima partner stores across operational activities.
- Report and communicate store and coworker activities and performance to the Store Manager.
- Build partnerships with retail store personnel to generate referrals and educate customers about the Lease-To-Own process.
- Promptly address and resolve customer issues and complaints.
- Help cultivate a positive work environment to support coworker retention and minimize turnover and issues.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Supplemental life insurance
- Spouse/dependent life insurance
- Short-term disability
- Long-term disability
- Flexible spending accounts
- 401(k) savings plan with company match
- Paid time off
- Legal insurance
- Identity theft protection plan
- Health savings accounts
- Hospital indemnity
- Critical illness insurance
- Accident insurance
- Limited purpose plan
- Potential performance-based monthly bonus
- Weekly pay
- Discounts from Acima partners
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
