Assistant Store Manager

James Perse Los Angeles•New York, NY

18d

About The Position

The Assistant Store Manager leads the store team in close partnership with the Store Manager to achieve company objectives. The role focuses on customer service excellence, client development, visual merchandising, and operational standards. Working with the Store Manager, the Assistant Store Manager supports recruitment, coaching and counseling, and staff training and development. When the Store Manager is absent, the Assistant Store Manager oversees all aspects of the store and staff as the most senior presence in the store. The position is based at the Madison location and includes leading sales and clienteling efforts, maintaining store presentation and operations, developing staff, and supporting the James Perse brand. The stated annual base salary is $80,000.

Requirements

Strong computer skills, including MS Office.
Skills with Teamwork or a similar retail system.
At least 3–4 years of experience in retail sales or a related field.
At least 2 years of supervisory responsibility.
High school graduate or equivalent.

Nice To Haves

Foreign language skills.
A cultivated and established clientele following.
Ability to relocate to maximize career development opportunities.
College degree.
Additional experience may be required for high-volume stores.

Responsibilities

Set an example of exceptional customer service and store standards, and represent the James Perse brand.
Partner with the Store Manager to motivate the team and achieve or exceed sales goals and store KPIs.
Reinforce company standards and policies, hold staff accountable, and ensure staff understand product knowledge, company history, brand values, and brand messaging.
Identify opportunities in product, sales, and team development; share ideas and solutions with the Store Manager.
Maintain knowledge of local clientele, competitors, and relevant business trends; support appropriate community partnerships.
Collaborate with cross-functional colleagues to achieve business objectives.
Coach and guide staff to meet individual sales goals and company KPIs, prioritize customers, recommend merchandise, and incorporate the James Perse lifestyle into selling.
Build and develop the client base and partner with the Store Manager on strategies to maximize sales.
Lead clienteling activities, measure results and opportunities, and ensure attentive fitting-room service and accurate, seamless POS transactions.
Elevate the customer experience, support individualized service, and satisfactorily resolve customer issues and complaints.
Oversee all business operations and staff in the Store Manager’s absence and conduct store meetings in partnership with the Store Manager.
Maintain staff wardrobe and floor-presence standards; assist with recruitment, onboarding, training, retention, succession planning, performance follow-up, coaching, counseling, and appraisals.
Open and close the store and complete opening and closing procedures.
Ensure store cleanliness, maintenance, visual merchandising, replenishment, back-stock maintenance, and product presentation meet company standards.
Process merchandise movements and complete required daily and weekly corporate reporting.
Manage store staff timekeeping in partnership with the Store Manager.
Partner with the Stock team and Store Manager on cycle counts and inventory counts, ensuring staff participation.
Ensure transfers, consolidations, pricing, shipping, and receiving comply with company policies and procedures.