Assistant Store Manager (FTYR) – Four Mountain Sports Aspen

Aspen Skiing Company•Aspen, CO

22h•$68,000 - $71,000•Onsite

About The Position

The Assistant Store Manager supports daily operations across Four Mountain Sports retail and rental locations, drives team performance, and ensures a consistent, high-quality guest experience. This hands-on leadership role develops team members, executes operational priorities, and maintains service and operational standards. The Assistant Store Manager acts as Manager on Duty when the Store Manager is absent and reports to the Store Manager. The position is full-time, year-round, and based at the downtown Aspen location.

Requirements

High school diploma or equivalent.
2–5 years of experience in retail, hospitality, rental, or guest service environments.
At least 1–2 years of supervisory or leadership experience.
At least 1 year of experience with POS systems, cash handling, and operational reporting.
Knowledge of retail and rental operations, including sales drivers, guest service standards, and team workflows.
Knowledge of POS systems, cash handling procedures, and basic operational reporting.
Strong leadership and communication skills, including the ability to coach, motivate, and influence team performance.
Ability to make timely and effective operational and guest-service decisions.
Ability to deliver high-quality guest service and model service expectations.
Conflict-resolution skills and ability to address performance issues professionally and constructively.
Ability to manage multiple priorities and adapt in a fast-paced, high-volume environment.
Ability to build and maintain a positive, accountable, collaborative team culture.
Strong attention to detail in operational execution, store standards, and guest interactions.
Ability to organize, prioritize, and execute responsibilities while supporting team performance.
Ability to stand and move throughout the store for extended periods.
Ability to lift and carry equipment and merchandise weighing up to 40–50 lbs.
Ability to work indoors and outdoors in varying weather conditions.
Flexible schedule, including early mornings, evenings, weekends, and holidays.

Nice To Haves

College degree.
Experience managing teams in a fast-paced, high-volume retail or rental environment.
Experience in ski or snowboard retail or rental operations.

Responsibilities

Partner with the Store Manager to lead daily operations, align priorities, execute plans, and support team performance; assume operational ownership when the Store Manager is absent.
Lead the sales floor during shifts, directing team focus, managing workflow, and adjusting priorities to support guest experience and sales.
Model and reinforce guest service standards, promptly address escalated concerns, and ensure professional resolutions.
Drive retail and rental performance through selling behaviors, cross-selling, and accountability for sales, conversion, and guest experience metrics.
Coach, develop, and provide real-time feedback to associates and supervisors; support hiring, onboarding, and training.
Oversee rental operations, including equipment selection, fitting, safety standards, and coordination with retail functions.
Ensure accurate POS operations and cash handling, resolve escalated transaction issues, and reinforce team accountability.
Support inventory management, including receiving, replenishment, transfers, and cycle counts; maintain visual merchandising, store presentation, and cleanliness.
Assist with scheduling and labor management to align staffing with business demand and deploy team resources effectively.
Ensure compliance with company policies, safety standards, and operational procedures, including opening and closing duties and store readiness.
Foster accountability, teamwork, and continuous improvement while supporting company initiatives, promotions, and seasonal priorities.
Perform other duties as assigned.