Assistant Store Manager
About The Position
The Assistant Store Manager partners with the Store Manager to oversee the daily operation of an AT&T retail store. The role supports sales performance, customer service, and operational efficiency while helping the store achieve its goals. Responsibilities include assisting with merchandising and product launches, helping meet and exceed sales objectives, and ensuring customers receive an exceptional experience with AT&T products and services. The Assistant Store Manager also conducts outreach and promotional activities, including off-site events as needed, and coaches and develops retail sales consultants to meet sales and service goals. AT&T provides paid training to support leadership success.
Requirements
- Three or more years of sales and/or customer experience in telecommunications or a related industry.
- Prior management experience.
- Excellent communication and leadership skills.
- Well-developed planning, analytical, and problem-solving skills.
- Familiarity with wireless terminology, industry trends, and AT&T mobility systems.
- Strategic perspective and ability to champion change.
- Ability to collaborate with key stakeholders on initiatives beyond the store.
Responsibilities
- Support the Store Manager in daily store operations and help achieve store performance goals.
- Drive sales, deliver exceptional customer service, and optimize operational efficiency.
- Assist with merchandising and product launches.
- Help meet and exceed sales objectives.
- Ensure customers receive an extraordinary experience with AT&T products and services.
- Conduct outreach and promotional activities, including off-site events as needed.
- Coach and develop retail sales consultants to meet sales and service goals.
- Inspire the team through high performance, collaboration, and teamwork.
- Collaborate with key stakeholders on initiatives beyond store walls.
- Take initiative, champion change, solve problems, analyze issues, and strive to create results.
Benefits
- Medical, dental, and vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid time off and holidays, including at least 23 vacation days each year and 9 company-designated holidays
- Paid parental leave
- Paid caregiver leave
- Additional sick leave may be available beyond what state and local law require
- Adoption reimbursement
- Short- and long-term disability benefits
- Life and accidental death insurance
- Supplemental critical illness, accident, hospital indemnity, and group legal programs
- Employee Assistance Programs (EAP)
- Employee wellness programs
- Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, AT&T internet and fiber where available, and AT&T phone
- Paid training
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
