Assistant Store Manager

O'Reilly Auto Parts•Buda, TX

19d

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. The position manages the store during the Store Manager’s absence or when working opposing shifts, and leads store team members in serving customers. The role includes supervising customer service and sales execution, supporting staffing and team development, assisting with recruiting and hiring, overseeing customer orders, returns, merchandise transactions, merchandising tasks, and compliance with company policies. The Assistant Store Manager also performs opening and closing duties and helps maintain the store, its equipment, and delivery vehicles. Bilingual candidates are encouraged to apply; Spanish is highly desired. O’Reilly Auto Parts describes its organization as having a strong promote-from-within philosophy and offers opportunities for career growth.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom, including team-member execution of customer service programs such as Related Sales, Hi5, Rock the Call, Never Say No, and Rock the Lot.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, particularly during peak business hours.
Assist the Store Manager with setting team-member goals, providing feedback, coaching and mentoring team members, and ensuring training remains current.
Assist with recruiting and hiring tasks, including scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure the telephone is answered according to company policy.
Ensure online orders, transfers, and DC add orders are processed promptly and customers are contacted about arrivals as needed.
Use the electronic outside purchase order ledger to manage special orders and outside purchases efficiently and according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are issued accurately using the correct payment methods, and returned merchandise is properly processed or staged.
Ensure merchandise, core charges, and warranties are invoiced before products leave the store.
Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
Ensure team members follow company policies, including posted work schedules, management approval of schedule changes or deviations, and proper clock-in and clock-out procedures.
Perform opening and closing duties, including end-of-day procedures, securing money and deposits, preparing bank deposits as needed, checking security lighting, securing the building, operating security alarms, and securing delivery vehicles.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.