Assistant Store Manager

Boot Barn • Bozeman, MT

8d • Onsite

About The Position

The Assistant Store Manager is an essential member of the store leadership team, collaborating with the Store Manager to support Boot Barn’s mission, vision, and values. The role helps uphold exceptional customer service, develop and engage partners, maintain merchandising standards, manage store operations, and achieve sales goals. The Assistant Store Manager also partners with the Store Manager and District Manager to pursue year-over-year growth and improve processes and productivity.

Boot Barn describes its workplace as community-focused, collaborative, and inclusive. Team members, referred to as “Partners,” support one another and work together to make a positive impact. The role requires a professional, customer-centered leader who develops team members, supports store performance, and helps deliver the company’s vision of offering everyone a piece of the American spirit.

The position involves varied shifts, including nights, weekends, and holidays, and may require extended hours and up to 15% travel to support local stores. The work is primarily standing and walking in a clean, orderly, properly lighted, and ventilated workspace with moderate noise. Physical activities include standing, walking, bending, lifting, and carrying up to 40 pounds; reasonable accommodations may be made for qualified individuals.

Requirements

• Associate degree and/or 2 to 4 years of experience in retail store management.
• Experience managing direct reports and leading teams in a selling environment.
• Strong organizational and time-management skills, including the ability to manage multiple priorities.
• Strong communication and customer-service skills.
• Availability to work a variety of shifts, including nights, weekends, and holidays, to meet business needs.
• Scheduling flexibility and willingness to work extended hours when necessary.
• Ability to travel up to 15% to support local stores, as needed.
• Ability to meet the physical demands of the role, including standing, walking, bending, occasional ladder or step-stool use, and lifting, moving, or carrying up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports accurately.
• Ability to see, hear, and speak to communicate with partners and customers; manual dexterity to handle, feel, type, and reach.

Responsibilities

• Lead partners in fostering a service and selling culture that exceeds customer expectations and builds lasting customer relationships.
• Review goals with partners and provide timely coaching, actionable feedback, and recognition.
• Lead by example and be present on the sales floor during peak business hours.
• Promote continuous learning and assist with partner training plans to improve operational and merchandising performance.
• Develop team members toward their career goals within the company.
• Collaborate with the Store Manager to respond to changing business needs, adjust schedules, implement operational directives, support interviewing and hiring, train staff on policies and procedures, and communicate with appropriate District, Region, and Store Support Center partners.
• Assess and communicate local customer needs to the Store Manager.
• Work with the Store Manager to plan and execute sales-driving events involving outreach to the local community or market.
• Lead and coach associates in building customer engagement through B Rewarded Loyalty Programs.
• Hold individuals and the team accountable for achieving goals.
• Maintain appropriate merchandise stock levels, adjacencies, presentations, signage, and assortments in accordance with customer needs and Company visual presentation guidelines.
• Ensure markdown compliance and execution.
• Ensure product receipts are processed accurately and promptly.
• Partner with the Store Manager on inventory shrink plans and drive the strategy with the store team.
• Maintain knowledge across product categories, including western boots, work boots, denim, hats, and add-ons, and coach and train partners in those areas.
• Complete opening and closing procedures to company standards and comply with the Company Time and Attendance policy and procedures.
• Follow and enforce applicable local, federal, and state laws and Company policies, procedures, and practices.
• Apply business acumen and understanding of store operations.
• Demonstrate professionalism, effective communication, teamwork, quality work, reliable attendance, and appropriate appearance.
• Perform additional duties assigned by the District Manager or Store Support Center partners.

Benefits

• Competitive hourly rate, selling incentives (SPIFFS), and monthly store sales bonus opportunity.
• 50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree