Assistant Store Manager

O'Reilly Auto Parts•Webster, MA

19d•$15 - $20

About The Position

The Assistant Store Manager supports the Store Manager in sales, customer service, store appearance, and store operations. The position manages the store during the Store Manager’s absence or when working opposing shifts and leads store team members in serving customers. Bilingual candidates are encouraged to apply; Spanish is highly desired. The role includes overseeing customer service and sales-floor execution, supporting staffing and team development, assisting with hiring, and ensuring that customer transactions, orders, returns, merchandise, and store communications are handled according to company procedures. The Assistant Store Manager also performs opening and closing duties, helps maintain store facilities and equipment, and carries out other assigned duties. The posted hourly compensation range is $15.00–$20.00. Actual pay will equal or exceed the applicable minimum wage. Additional annual, quarterly, or hourly premiums may apply in certain circumstances, including based on schedule, facility, season, or work performed. O’Reilly Auto Parts describes a promote-from-within philosophy and offers competitive wages, paid time off, employee stock purchasing, a 401(k) with employer contributions starting day one, medical, dental, and vision insurance, an optional flexible spending account, health and wellbeing programs, tuition assistance, and career-growth opportunities.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer-service levels on the retail showroom, including team member execution of customer-service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and ensuring team members remain current on training.
Assist with recruiting and hiring tasks, including scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure the telephone is answered according to company policy.
Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about shipment arrivals as needed.
Use the electronic outside purchase order ledger to handle special orders and outside purchases efficiently and according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurate and use the correct payment methods, and returned merchandise is processed or staged correctly.
Ensure merchandise, including core charges and warranties, is invoiced before leaving the store.
Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members follow company policies, including posted schedules, management approval of schedule changes, and accurate clocking in and out.
Perform store opening and closing duties, including end-of-day procedures; verifying and securing money and deposits; preparing bank deposits as needed; ensuring security lights are on; locking doors and securing the building; arming or disarming alarms; and securing delivery vehicles in a designated area.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.