Assistant Store Manager
About The Position
Reiss is seeking a full-time Assistant Store Manager for its Woodbury Commons Outlet store. The role supports the Store Manager in ensuring the store provides premium customer service, achieves business targets, and delivers commercial and operational excellence. The Assistant Store Manager helps oversee daily store operations, grow sales and profitability, achieve or exceed KPIs, train and develop the team, maintain effective operational processes, support recruitment and performance reviews, and deputize for the Store Manager when needed. The ideal candidate has retail management experience at a similar level, a record of improving business performance and delivering excellent customer service through a team, and strong commercial, visual, and product-management skills. Experience with premium or luxury products is helpful but not required. The role calls for flexibility across customer service, operational, technical, and visual work, as well as the ability to perform under pressure in a fast-paced retail environment.
Requirements
- Previous retail management experience at a similar level.
- A proven track record of increasing overall business performance.
- A proven track record of delivering excellent customer service through a team.
- Strong visual and commercial product-management skills.
- Ability to flex between customer service, operational, technical, and visual elements of the role.
- Confidence working under pressure in a fast-paced retail environment.
- Self-motivated, focused, and driven to achieve team and individual goals.
- Strong people-management skills and the ability to bring out the best in a team.
- Good written and verbal communication skills.
Nice To Haves
- A passion for premium or luxury products; candidates from all retail backgrounds are welcome.
Responsibilities
- Support oversight of the day-to-day running of the store.
- Identify opportunities to drive sales and maximize profitability.
- Achieve, with the aim of exceeding, targeted KPIs.
- Inspire the team to deliver exceptional service through regular service and product training.
- Implement and maintain effective and efficient operational processes, procedures, and administration.
- Support recruitment and conduct performance and probation reviews.
- Deputize in the absence of the Store Manager.
Benefits
- Seasonal business wear allowance
- Generous employee discount
- Bonus and commission structures
- Wellbeing perks
- Wellbeing and financial support through the Employee Assistance Program
- Healthcare options
- Family-friendly policies, including enhanced parental pay
- Employee referral scheme
- Career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
