Assistant Store Manager

Royal Farms•Catonsville, MD

About The Position

The Assistant Store Manager supports the Store Manager in managing daily store operations and contributes to short-term planning and strategy to improve store performance. The role supervises store employees and lower-level management, assists with customer escalations, and ensures operational standards are consistently met. When acting on behalf of the Store Manager, this role leads the store team to maintain continuity of service, results, and company culture. The position focuses on execution and employee development to help create a high-performing store environment centered on fairness, respect, customer satisfaction, and operational excellence. It is a full-time, hourly role, with pay of $24.00–$28.00 per hour plus performance-based incentives. Anticipated annual earnings are $42,000–$55,000, estimated using a 40-hour workweek and on-target incentive achievement; actual earnings may vary based on hours, performance, experience, and location.

Requirements

Must be at least 18 years old.
High school diploma or GED.
At least 1 year of experience in fast food, retail, or related management.
Proven leadership skills and ability to supervise and motivate teams.
Strong written, verbal, and interpersonal communication skills.
Strong organizational skills and ability to prioritize and delegate tasks.
Basic proficiency in business math, accounting, and computer applications.
Demonstrated analytical and decision-making abilities.
Ability to stand, walk, bend, reach, and lift up to 50 pounds throughout the shift.
Ability to perform repetitive physical tasks, including squatting, stooping, and crouching.
Open availability for mornings, evenings, overnights, weekends, and holidays based on store needs.
Ability to lead, coach, and support a team in a fast-paced, customer-facing environment.
Ability to use store technology systems, including registers, scheduling tools, and reporting platforms.
Must have or obtain an ANSI-approved Food Safety Manager Certification within required timeframes and maintain it thereafter.
Must successfully complete the required leadership classroom training at the designated training center in Baltimore, MD, or Laurel, DE.
Reliable transportation and regular, on-time attendance required.
Must wear slip-resistant shoes while on duty.

Nice To Haves

Associate’s (two-year) college degree or higher.
Leadership experience in a fast-paced retail, food service, or fuel environment.
Prior experience across all areas of store operations, including foodservice.
Current ANSI-approved Food Safety Manager Certification.
Demonstrated excellence in customer service delivery, relationship building, and clear communication.
Experience leading and developing high-performing teams.
Experience implementing change with measurable results.

Responsibilities

Model and reinforce outstanding customer service, strong product knowledge, and a welcoming store environment.
Develop team members’ ability to deliver consistent and efficient customer service.
Partner with the Store Manager to plan and execute initiatives that support customer satisfaction, sales performance, and community connection.
Build relationships with the local community, respond to customer feedback, and support company outreach efforts.
Ensure execution of marketing programs, promotions, and customer-facing initiatives.
Support recruiting, onboarding, training, and ongoing development of the retail team.
Deliver training and communication on new initiatives, promotions, products, policies, processes, and safety equipment.
Coach and provide timely feedback to help associates meet performance standards and demonstrate desired behaviors.
Recognize team members who uphold company values and performance expectations, and recommend candidates for advancement.
Address employee relations matters fairly and with a resolution-oriented approach.
Ensure consistent execution of company rules, policies, procedures, and systems.
Maintain compliance and accountability across people, safety, assets, and cash management.
Address and escalate concerns or violations to the Store Leader and, when appropriate, the District Leader and Human Resources.
Monitor vendor activity and enforce company policies when checking in internal and external vendors.
Monitor and analyze store performance, metrics, and operational processes to identify improvement opportunities.
Partner with the Store Manager on short- and long-term strategies that support sales, profitability, and operational goals.
Provide insights and recommendations to help the store team achieve performance targets and execute company programs and policies efficiently.
Follow safety, security, and operational procedures in company SOPs and training materials.
Uphold the company mission, core values, and brand standards through integrity, accountability, and operational excellence.
Perform other projects and duties as assigned.
Supervise all store employees.