Assistant Store Manager

Extra Space Storage • Newark, NJ

13d

About The Position

The Assistant Store Manager supports the daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps maintain high standards of cleanliness and operational excellence while building customer relationships through in-person and phone interactions, following a structured sales process, and managing customer accounts. The position works between multiple stores in the district. Standard operating hours are 8 a.m. to 7 p.m.; locations open on Sundays operate from 10 a.m. to 4 p.m.

Extra Space Storage describes itself as the largest self-storage company in the United States by store count, with more than 4,000 stores nationwide. The company seeks reliable employees with strong communication skills and an interest in helping people. Applications are accepted until the position is filled. The company states that it is an equal opportunity employer and does not discriminate on the listed protected grounds.

Requirements

• At least 1 year of customer-facing work experience.
• A current valid driver’s license and access to a reliable personal vehicle, except in New York City and Brooklyn.
• High school diploma or GED.
• Ability to perform the described indoor and outdoor duties, including regularly lifting or moving items up to 35 pounds and occasionally up to 50 pounds.

Nice To Haves

• Sales experience preferred.
• College education is a plus.

Responsibilities

• Build and maintain customer relationships by identifying storage needs and offering tailored solutions.
• Meet sales objectives through unit rentals, unit insurance, and moving supplies.
• Maintain cleanliness through ongoing site maintenance, including sweeping, mopping, grounds maintenance, and cleaning the office, storage building, and surrounding areas.
• Conduct daily site safety inspections, including lock checks.
• Address and resolve customer concerns involving billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Establish and maintain professional relationships with Extra Space employees to support the company culture.
• Perform additional duties as assigned.

Benefits

• Work/life balance with daytime hours and the potential for Sundays off, depending on location.
• Company culture with growth opportunities throughout the United States.
• Competitive starting pay.
• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match with Traditional and/or Roth choices.
• Medical benefit options, including up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward medical premiums.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other categories.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED