Assistant Store Manager

Boot Barn • Missoula, MT

19d • Onsite

About The Position

The Assistant Store Manager is an essential member of the store leadership team, collaborating with the Store Manager to cultivate an environment that supports Boot Barn’s mission, vision, and values. The role helps uphold exceptional customer service, partner development and engagement, merchandising standards, store operations, and store sales goals. The Assistant Store Manager also partners with the Store Manager and District Manager to pursue year-over-year increases and improve processes and productivity.

The position leads and coaches store partners, supports hiring and training, helps adapt store procedures and schedules to changing business needs, and contributes to customer engagement, community outreach, merchandising, inventory, and operational execution. It requires availability for varied shifts, including nights, weekends, and holidays, and flexibility to work extended hours when necessary. Up to 15% travel may be required to support local stores.

Boot Barn describes its workplace as community-oriented and collaborative, with a focus on togetherness, belonging, mutual support, and celebrating each partner’s contribution.

Requirements

• Associate’s degree and/or 2 to 4 years of experience in retail store management.
• Experience managing direct reports and leading teams in a selling environment.
• Strong organizational and time-management skills, including the ability to manage multiple priorities.
• Strong communication and customer-service skills.
• Availability to work a variety of shifts to meet business needs, including nights, weekends, and holidays.
• Scheduling flexibility and willingness to work extended hours when necessary.
• Ability to travel up to 15% to support local stores, as needed.
• Ability to stand, walk, and squat for more than half of the work shift; bend, stoop, kneel, and squat occasionally; and use a ladder and/or step stool occasionally.
• Ability to lift, move, and carry up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports accurately.
• Ability to see, hear, and speak to communicate with partners and customers; specific vision abilities include close, distance, and peripheral vision, depth perception, and adjusting focus.
• Manual dexterity to finger, handle, feel, and type, and to reach with hands and arms.

Responsibilities

• Lead partners in fostering a service and selling culture, exceeding expectations, and building long-standing customer relationships.
• Review goals with partners and provide consistent, timely coaching, actionable feedback, and recognition; lead by example on the sales floor during peak business hours.
• Promote continuous learning and assist with partner training plans to improve operational and merchandising performance; develop team members toward career goals within the company.
• Collaborate with the Store Manager to respond to changing business needs and procedures, adjust schedules as needed, implement operational directives, support interviewing and hiring, train operational staff on new policies and procedures, and communicate with appropriate District, Region, and Store Support Center partners.
• Assess localized customer needs and communicate them to the Store Manager.
• Collaborate with the Store Manager to plan and execute community- and market-focused events that drive store volume.
• Lead and coach associates in customer engagement through B Rewarded Loyalty Programs and hold individuals and the team accountable for goals.
• Ensure appropriate merchandise stock levels, adjacencies, presentations, signing, and assortments, following company visual presentation guidelines.
• Ensure markdown compliance and execution and process product receipts accurately and promptly.
• Partner with the Store Manager on inventory shrink plans and drive the strategy with the store team.
• Maintain product knowledge across western boots, work boots, denim, hats, and add-ons; coach and train partners in these categories.
• Complete opening and closing procedures to company standards and comply with the company’s Time and Attendance policy and procedures.
• Adhere to and enforce applicable local, federal, and state laws, as well as company policies, procedures, and practices.
• Apply business acumen and understand all aspects of store operations.
• Demonstrate professionalism in communication, attitude, and teamwork with customers, team members, corporate partners, and vendors, along with quality work, attendance, and appearance.
• Perform additional duties as assigned by the District Manager or Store Support Center partners.

Benefits

• Competitive hourly rate plus selling incentives (SPIFFS) and monthly store sales bonus opportunity.
• 50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree