Assistant Store Manager

Genuine Parts Company•Marshalltown, IA

14d

About The Position

NAPA is seeking a passionate Assistant Store Manager to use automotive or customer service expertise with wholesale and retail customers, lead teammates, and help make NAPA the dominant parts supplier in the market. The role supports the store manager and leads a team in a fast-paced retail environment, with responsibility for store operations, sales, profitability, customer service, employee engagement, inventory and assets, and operational readiness.

Requirements

High school diploma or equivalent.
Automotive aftermarket service industry experience, experience in the automotive hobby/DIY world, or willingness to learn about automotive products.
Passion for customer care and building long-term relationships.
Ability to thrive in a fast-paced and complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift 60 pounds in some situations.
Technical or trade school courses or degree completion are noted as qualifications.

Nice To Haves

Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Management experience in a parts store, auction, retail store, auto body/collision shop, or fast food, restaurant, or convenience store.
Customer-centric approach with both external and internal customers.
ASE certifications.
NAPA Know How.

Responsibilities

Create a superior customer service experience to maximize market penetration, drive store growth, and increase sales and profitability.
Provide daily leadership and create and sustain a culture of employee engagement.
Partner with teammates to drive company-owned store initiatives.
Lead a successful team, support the store manager, and manage operations in a fast-paced retail store.
Manage store operations to maximize sales, profits, and customer service.
Build, coach, train, and engage the crew team to deliver superior customer care and business results.
Protect inventory and manage assets, operational matters, and safety issues.
Ensure delivery vehicles, sales floor, stock room, and outside areas are clean and ready.
Drive NAPA operational and marketing programs and continuously improve processes and procedures.
Grow customer relationships, assist with sales and service questions, and ensure positive experiences in person and over the phone.