Assistant Store Manager

O'Reilly Auto Parts•North Providence, RI

19d

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and operations. This role manages the store during the Store Manager’s absence or when working opposing shifts and leads store team members in servicing customers. Bilingual candidates are encouraged to apply, with Spanish highly desired.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise showroom customer service and team members’ execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and ensuring training is current.
Assist with recruiting, scheduling and participating in interviews, evaluating candidates, and selecting qualified team members with management.
Ensure telephone calls are answered according to company policy.
Ensure online orders, transfers, and distribution-center add orders are processed promptly and customers are contacted about arrivals as needed.
Use the electronic outside purchase order ledger to manage special orders and outside purchases efficiently and according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurate, and returned merchandise is processed or staged correctly.
Ensure merchandise, core charges, and warranties are invoiced before products leave the store.
Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
Ensure team members follow company policies for work schedules, approved schedule changes, and clocking in and out.
Perform opening and closing duties, including end-of-day procedures, securing money and deposits, preparing bank deposits as needed, managing security lights and alarms, locking the building, and securing delivery vehicles.
Assist the Store Manager in maintaining the building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.