Assistant Store Manager

Royal Farms•Baltimore, MD

About The Position

The Assistant Store Manager supports the Store Manager in managing daily store operations and contributes to short-term planning and strategy to improve store performance. The role supervises store employees and lower-level management, assists with customer escalations, and ensures operational standards are consistently met. When acting on behalf of the Store Manager, the Assistant Store Manager leads the store team and supports continuity of service, results, and company culture. The position focuses on execution and team development to maintain a high-performing store environment centered on fairness, respect, customer satisfaction, and operational excellence. The Assistant Store Manager models and reinforces outstanding customer service, develops team members, supports customer- and community-focused initiatives, and ensures marketing programs and promotions are executed. The role partners with the Store Manager on recruiting, onboarding, training, coaching, recognition, employee relations, compliance, and store performance strategies. It monitors operational results, identifies opportunities for improvement, and provides recommendations to support sales, profitability, and operational goals. The position is full-time and hourly, with a stated pay range of $24.00 to $28.00 per hour and anticipated annual earnings of $42,000 to $55,000, based on a 40-hour workweek and eligible, on-target incentive earnings. Actual earnings may vary based on hours worked, performance, experience, and location. The role requires open availability for mornings, evenings, overnights, weekends, and holidays, and includes physical work in a fast-paced, customer-facing store environment.

Requirements

Must be at least 18 years old.
High school diploma or GED.
At least 1 year of experience in fast food, retail, or related management.
Proven leadership skills and ability to supervise and motivate teams.
Strong written, verbal, and interpersonal communication skills.
Strong organizational skills, including the ability to prioritize and delegate tasks.
Basic proficiency in business math, accounting, and computer applications.
Demonstrated analytical and decision-making abilities.
Ability to stand, walk, bend, reach, and lift up to 50 pounds throughout the shift.
Ability to perform repetitive physical tasks such as squatting, stooping, and crouching.
Open availability to work mornings, evenings, overnights, weekends, and holidays, based on store business needs.
Ability to lead, coach, and support a team in a fast-paced, customer-facing environment.
Ability to use store technology systems, including registers, scheduling tools, and reporting platforms.
Must have or obtain an ANSI-approved Food Safety Manager Certification within required timeframes and maintain it thereafter.
Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, MD, or Laurel, DE.
Reliable transportation and regular, punctual attendance.
Must wear slip-resistant shoes while on duty.

Nice To Haves

Associate’s (2-year) college degree or higher.
Leadership experience in a fast-paced retail, food service, or fuel environment.
Prior experience across all areas of store operations, including foodservice.
Current ANSI-approved Food Safety Manager Certification.
Demonstrated excellence in customer service delivery, relationship building, and clear communication.
Experience leading and developing high-performing teams.
Experience implementing change with measurable results.

Responsibilities

Model and reinforce outstanding customer service, including greeting and acknowledging customers, maintaining high standards, and demonstrating product knowledge.
Develop team members’ ability to deliver consistent, efficient, and welcoming customer service.
Partner with the Store Manager to plan and execute initiatives that improve customer satisfaction, sales performance, and community connection.
Build and maintain positive relationships with the local community, respond to customer feedback, and support company outreach efforts.
Ensure proper execution of company marketing programs, promotions, and customer-facing initiatives.
Support recruiting, onboarding, training, and continuous development of the retail team.
Partner with the Store Manager to communicate and train employees on new initiatives, promotions, products, policies, processes, and safety equipment.
Provide timely coaching and feedback, recognize and reward employees who meet company values and performance expectations, and recommend candidates for advancement.
Address employee relations matters fairly and with a resolution-oriented approach.
Ensure consistent execution of company rules, policies, procedures, and systems.
Maintain compliance and accountability across people, safety, assets, and cash management.
Promptly address and escalate concerns or violations to the Store Leader and, when appropriate, the District Leader and Human Resources.
Monitor vendor activity and enforce company policy when checking in internal and external vendors.
Monitor and analyze store performance, metrics, and operational processes to identify improvement opportunities.
Partner with the Store Manager to implement short- and long-term strategies that support sales, profitability, and operational goals.
Provide insights and recommendations to help the store team achieve performance targets and execute company programs and policies efficiently.
Follow company safety, security, and operational procedures outlined in SOPs and training materials.
Uphold the company mission, core values, and brand standards through practices reflecting integrity, accountability, and operational excellence.
Supervise all store employees.
Perform other projects and duties as assigned.